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Admin Tech, HR - Akron, OH


Akron, OH, US, 44308

Job Function:  Administrative/Clerical
Employee Type:  Reg Full Time (FT)
Requisition ID:  19462

FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a generating fleet with a total capacity of more than 5,000 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]



This position provides administrative support for the following groups – HR Business Partners, Diversity & Inclusion and Total Rewards.  It reports to the HR Business Partner, Shared Services and is located at the Corporate  Office in Akron, Ohio.


 Responsibilities include: 

  • Performs a variety of complex technical administrative assignments requiring initiative, judgment, and well-developed knowledge and skills
  • Maintains databases and mailing lists associated with compensation and benefit programs
  • Runs various reports to support FirstEnergy’s compensation programs
  • Monitors the Executive Compensation Mailbox
  • Supports team members with routine day-to-day and administrative activities including timekeeping, creating and maintaining traditional and electronic files and records, distributing mail, answering telephone calls, processing requisitions, expense statements and invoices, and maintaining office supply inventory and processing facilities requests for the department
  • Provides administrative support to leadership including maintaining appointment calendars, scheduling conference calls and meetings, making travel arrangements and managing itineraries and associated details; coordinates large, multi-day meetings and events
  • Handles general SAP administrative work
  • Compiles and researches data for projects and reports
  • Maintains a high degree of confidentiality on projects and employee-related information
  • Takes initiative to solve problems and bring issues to closure
  • Demonstrates a willingness to question established procedures and processes
  • Demonstrates a solid commitment to all aspects of safety
  • Provides sound internal and external customer service and responds in a prompt, courteous, and professional manner


  • High school diploma or GED required
  • Minimum 7 years work experience required
  • Prior work experience in an administrative support role
  • Must pass the Company’s EEI Support and Administrative Selection System (SASS) test
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).  SAP experience a plus.
  • Ability to follow established procedures and instructions, and produce high quality work products in a thorough, timely and accurate manner
  • Demonstrates a questioning attitude and experience making recommendations for process improvements when appropriate
  • Demonstrates ability to model active learning through continuing to develop knowledge, skills and perspective
  • Demonstrates excellent interpersonal skills and ability to work effectively in a team environment as well as independently in a fast-paced environment
  • Demonstrates strong organizational skills, flexibility, and the ability to independently prioritize and adapt to shifting priorities and meet deadlines
  • Excellent customer service skills including the ability to be friendly, courteous and helpful to internal and external customers
  • Ability to maintain the confidentiality of sensitive information
  • Ability to deliver quality, accurate work within established deadlines



EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies.  We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests.  Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration.  You must have Adobe Acrobat Reader on your computer. 

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: ERP, Clerical, Administrative Assistant, SAP, Supply, Technology, Administrative, Operations