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Application Configuration Analyst - Advanced Analytics (Remote)


Akron, OH, US, 44320

Job Function:  Digital Factory
Employee Type:  Reg Full Time (FT)
Requisition ID:  69760



FirstEnergy at a Glance

As one of the nation’s largest electric utility companies with a focus on sustainable energy, FirstEnergy knows that it takes a workforce of highly trained, dedicated, and motivated individuals to generate and deliver safe and reliable power. Our Information Technology (IT) professionals are at the heart of this workforce, playing a key role in helping our business units achieve business goals in the generation, transmission and distribution of electricity. As a result, FirstEnergy invests in the success of its people through continuous development opportunities to develop and refine skills support career advancement. FirstEnergy is proud to develop new experiences for both employees and customers and is committed to developing a diverse workforce, reflective of the communities we serve, by recruiting and retaining talented employees from a variety of backgrounds


FirstEnergy’s in-house, centralized IT organization creates and maintains software solutions, and operates FirstEnergy data centers, service desks and voice/data networks. As an IT Professional at FirstEnergy, you will be given a wide range of opportunities to collaborate with people across the company and will be exposed to an exciting and cutting-edge technology stack. You will also be exposed to Agile ways of working in an environment that embraces diversity of thought, where you will be encouraged to innovate and explore new ideas.


About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]  


The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, New York, Oregon or Washington at this time.


This position is responsible for supporting machine learning solutions built by the Advanced Analytics team while following best practices to drive business value. This position coordinates release management, monitors and supports machine learning models and supporting infrastructure deployed to production, develops solutions to address issues and enhancements, and supports the development of net-new models. The Advanced Analytics team primarily builds Azure ML models, supported by a hybrid of on-premise or cloud data pipelines.  The individual should have a strong focus on collaboration and a deep passion for innovation.


Responsibilities Include:

  • Own the Advanced Analytics team’s IT change management activities and perform associated tasks including change ticket management, code migration, and deployment support.
  • Validates production readiness of deployments and works with developers to minimize deployment risk.
  • Monitor machine learning solutions with a focus on performance management, scheduling, and capacity management.
  • Develop and maintain dashboards for pipeline and model performance monitoring and report on key metrics.
  • Proactively communicate and address issues, changes, and concerns to business units when discovered through monitoring activities.
  • Serve as the primary resource to address and resolve issues in accordance with SLAs for incidents assigned to the Advanced Analytics team.  This includes on-call support.
  • Perform administration tasks including security management and Anaconda license management.
  • Create and maintain solution documentation when solutions are changed during support activities.
  • Perform periodic SOx control reviews to adhere to IT compliance processes.


Qualifications include:

  • Bachelor’s degree in related discipline with a minimum of 4 years relevant experience required. In lieu of a degree, 6 years of relevant experience required.
    • Relevant work experience will include basic experience supporting, designing, and developing or configuring software solutions.
  • Experience with SQL and/or Python.
  • Experience developing or configuring dashboards or reports. Experience with PowerBI is preferred.
  • Experience supporting or developing machine learning solutions within the Azure platform is preferred.
  • Basic software development or configuration, testing, and troubleshooting skills.
  • Strong problem solving and analytical skills.
  • Experience working within Agile methodologies is preferred.
  • Ability to work independently and as part of a team.
  • Good communication and organizational skills.


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

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