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Application Configuration Analyst - Remote


Akron, OH, US, 44320

Job Function:  Digital Factory
Employee Type:  Reg Full Time (FT)
Requisition ID:  69321



FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity


This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]


The ability to work remotely within the United States may be available based on business need.  This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.


We have launched a Digital Transformation journey and established an Innovation & Digital Factory group where we have reimagined the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:

  • Customer: create customer focused features to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill, and report outages.
  • Transmission & Distribution: Develop new feature applications for field workers and job schedulers that streamline and automate new service requests.


What you’ll do:


As an Application Configuration Analyst on the Digital Factory Feature team at FirstEnergy, you will have an impact on the team’s success. The position will be exposed to technical skills and business process used in this area.  The position will involve:

  • Managing Governance for Google analytics and Tag manager and responding to analytics requests for our websites
  • Supporting and administration of Adobe Experience Manager
  • Working with platform support and applications groups for monitoring servers, databases, applications, and job scheduling using tools like Dynatrace and Splunk.
  • Creating and modifying various scripts throughout the environment (Groovy, PowerShell, etc.)
  • Administer and support various software tools including configuration, maintenance, upgrades, and project management including but not limited to Adobe Experience manager, Google Analytics, Google tag manager, Sonar cloud, Mend, and Swift type
  • Training in the skill sets needed to meet individualized objectives and development needs.
  • Assisting with the triage of production support issues and operational activities
  • Performing production deployments with the application teams



  • Bachelor’s degree in Computer Science, Computer/Management Information Systems, or related degree with 2 years of related experience. In lieu of degree, 4 years related experience required.
  • Related experience includes, but is not limited to: Technical background with IT Infrastructure and Technologies preferred, including Windows Server and Linux Operating Systems; Basic coding/scripting experience or completed coursework in one or more robust coding languages (Groovy, PowerShell).
  • Experience in agile project management methods including milestones, progress status, proper documentation, and deliverables with the ability to prioritize
  • Strong interpersonal, communications, presentation,
  • Ability to work effectively across the organization with other IT and Business departments
  • Willingness to learn and grow within an expanding Splunk/IT Service Intelligence (ITSI) environment.
  • Critical thinking and problem-solving skills to work with complex systems containing many moving parts.
  • Demonstrated research and analytical skills to define and solve problems and think creatively.
  • Readiness to undertake assignments involving unfamiliar subjects, as well as work independently and productively, with the aptitude to learn quickly.
  • Ability to work collaboratively on a team in a remote environment.
  • Strong communication skills.
  • Organizational skills to prioritize and plan work, multi-task and meet schedules.


Qualifications at the Job Title Level III include all the above plus:

  • Bachelor Degree with 4 years of related experience required. In lieu of a degree, 6 years of related experience required.
  • Working knowledge of relevant work experience


Qualifications at the Job Title Level IV include all the above plus:

  • Bachelor Degree with 7 years of related experience required. In lieu of a degree, 9 years of related experience required.
  • In-depth knowledge of relevant work experience


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Project Manager, System Administrator, Computer Science, Developer, Cloud, Technology