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Asset Management Systems Analyst


Akron, OH, US, 44308

Job Function:  Transmission
Employee Type:  Reg Full Time (FT)
Requisition ID:  17207

FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a generating fleet with a total capacity of more than 5,000 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [FEU]



This position reports to the Supervisor, Operational Technology Configuration Management (OTCM) Administration and is located at the Akron General Office (76 South Main Street Akron, Ohio 44308).  The OTCM department is responsible for implementing the tools, policies and procedures for managing substation equipment configurations and evidence capture for NERC compliance.




  • Demonstrating and directing a solid commitment to all aspects of safety.
  • Engaging in open, honest, direct, and ongoing conversation amongst team members.
  • Working with approximately 800+ FE OTCM users
  • Performing maintenance and administration of OTCM systems and interfaces including PowerBase (ENOSERV) & Relay Testing Software (RTS – ENOSERV).
  • Supporting system users and provide day-to-day help desk support.
  • Working with vendor(s) to coordinate system improvements and upgrades.
  • Providing OTCM data support (including query and reporting)
  • Coordinating and executing system releases & maintenance outages (i.e. change control, communication, testing, etc.).
  • Developing, documenting and executing test cases and scripts to validate system functionality.
  • Providing user training on Powerbase, RTS and related data systems, including functionality, processes, and roles and responsibilities.
  • Developing and documenting business processes and requirements as needed to insure consistent, sustainable operations of the OTCM systems.
  • Analyzing complex issues and developing actionable recommendations; ensuring decisions are based on data and sound reasoning.
  • Proposing new solutions to improve PowerBase, RTS and related tools, processes and procedures to insure accuracy, efficiency, and adherence to applicable FE standards.
  • Supporting the Emergency Plan through participating in the assigned storm duties including hazard response and hazard dispatch activities





Qualifications at the Asset Management Systems Analyst III level include:

  • Associate or Bachelor degree with a minimum 4 years related work experience is preferred.
  • In lieu of a degree, 7 years of direct, related experience will be considered.
  • Experience in developing conceptual and detail design for application software, technical analysis/documentation, development of use cases/scenarios, and application testing is required.
  • Proven effective leadership skills to communicate with and direct work of others that will ensure safety and produce satisfactory work.
  • Excellent customer relations skills and strong communication skills to make clear, accurate and concise oral and written reports.
  • Strong teamwork and interpersonal skills.
  • Ability to work cooperatively with others and to provide excellent customer service, as well as work independently.
  • Ability to manage a dynamic work environment with travel periodically between multiple local work locations and occasional overnight stay required.
  • Strong oral and written communication skills to effectively convey information to various levels in the organization
  • Excellent analytical abilities involving complex problems; exercise sound judgment; detail oriented.
  • Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships
  • Highly proficient with Microsoft Office tools, including Excel, Access, PowerPoint, and Word.
  • Experience in Energy Delivery (ED) transmission/distribution systems or in general business operations preferred.
  • Knowledge of Energy Delivery work management processes and procedures preferred.
  • Familiarity of transmission substation equipment and related attributes and configuration a plus.
  • Established relationships with internal customers a plus.
  • Familiarity with some or all – Powerbase, RTS, Cascade / QlikView / Energy Delivery Outage Application (EDOA) / CrossBow / SAP.
  • Familiarity working with databases.




Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

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