Share this Job

Automation Business Analyst - Remote


Akron, OH, US, 44320

Job Function:  Digital Factory
Employee Type:  Reg Full Time (FT)
Requisition ID:  63424



FirstEnergy at a Glance

As one of the nation’s largest electric utility companies with a focus on sustainable energy, FirstEnergy knows that it takes a workforce of highly trained, dedicated, and motivated individuals to generate and deliver safe and reliable power. Our Information Technology (IT) professionals are at the heart of this workforce, playing a key role in helping our business units achieve business goals in the generation, transmission and distribution of electricity. As a result, FirstEnergy invests in the success of its people through continuous development opportunities to develop and refine skills support career advancement. FirstEnergy is proud to develop new experiences for both employees and customers and is committed to developing a diverse workforce, reflective of the communities we serve, by recruiting and retaining talented employees from a variety of backgrounds


FirstEnergy’s in-house, centralized IT organization creates and maintains software solutions, and operates FirstEnergy data centers, service desks and voice/data networks. As an IT Professional at FirstEnergy, you will be given a wide range of opportunities to collaborate with people across the company and will be exposed to an exciting and cutting-edge technology stack. You will also be exposed to Agile ways of working in an environment that embraces diversity of thought, where you will be encouraged to innovate and explore new ideas.


About the Opportunity


This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]


The ability to work remotely within the United States may be available based on business need.  This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.


This position is responsible for assessing business processes to determine suitability for automation, creating documentation and liaising with business units to ensure the automation solution accurately solves the business need. The individual should have a deep passion for innovation.


Responsibilities Include:

  • Collaborate with Business units to identify opportunities for automation.
  • Educate business units on the automation team’s capabilities and technologies, as well as potential uses of automation.
  • Determine the feasibility of automation opportunities.
  • Collaborate with business units on business case creation, including estimates for the value of the solution, cost to achieve, and implementation effort.
  • Update or develop detailed process documentation required for development.
  • Gather solution requirements, then collaborate with developers on solution design.
  • Serve as a translator between automation developers and business process SMEs.
  • Support the development team by facilitating system access and hardware build requests, facilitating user acceptance testing, and assisting with sprint reviews.
  • Assist the business with change management, including the development of training documentation and delivery to end users.
  • Maintain process assessment standards with an eye for continuous improvement.
  • Work within project planning constraints, communicating any identified project risks and issues accordingly.


Qualifications include:

  • Bachelor’s degree in a related discipline, with a minimum of 2 years relevant work experience required. In lieu of a degree, a high school diploma or GED with a minimum of 4 years relevant work experience required.
    • Relevant work experience will include experience analyzing and assessing business processes.
  • Experience in business analysis, scoping business requirements, and identifying scope change and system impacts.
  • Experience documenting use case requirements, entity relationship diagrams, process decomposition diagrams, and workflows.
  • Experience identifying, assessing, and documenting processes for automation is preferred.
  • Experience with automation and RPA platforms is a plus, Automation Anywhere and Microsoft Power Apps/Power Automate preferred.
  • Strong solving, analytical, and critical thinking skills.
  • Experience providing customer-focused support, both internally and externally.
  • Experience in building positive relationships and working with peers cross-functionally, demonstrating teamwork and collaboration.
  • Ability to appropriately manage conflict and work through difficult situations as needed.
  • Utility industry experience is a plus.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Visio).
  • Good communication skills with the ability to present non-technical details to a technical audience.
  • Experience working within Agile methodologies is preferred.
  • Ability to work independently and as part of a team.


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Business Analyst, Sustainability, Testing, Military, Finance, Technology, Energy, Government