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Automation Controller (Application Configuration Analyst)


Akron, OH, US, 44320

Job Function:  Digital Factory
Employee Type:  Reg Full Time (FT)
Requisition ID:  57744



FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity


This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]


The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.


We have recently embarked on a Digital transformation journey, by launching our Digital Factory where we are reimaging the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:



What you’ll do:

This position is responsible for supporting business process automation solutions while following best practices to drive business value. This position monitors and supports automation solutions deployed to production, develops solutions to address issues and enhancements, and supports the development of net-new automations. The Automation team primarily supports Robotics Process Automation (RPA) solutions, with an evolving and growing toolset. The individual should have a strong focus on collaboration and a deep passion for innovation.


Responsibilities Include:

  • Monitor automation solutions with a focus on performance management, scheduling, and capacity management.
  • Develop and maintain dashboards for real-time automation monitoring and report on automation metrics.
  • Proactively communicate and address issues, changes, and concerns to business units when discovered through monitoring activities.
  • Serve as the primary resource to address and resolve automation software issues in accordance with SLAs for incidents assigned to the Automation team.
  • Own the Automation team’s IT change management activities and perform associated tasks including change ticket management, code migration, and deployment support.
  • Perform automation administration tasks including security management and license management.
  • Develop business process automation solutions for break-fix issues or enhancements that are efficient, well-structured, maintainable, scalable, and easy to understand.
  • Create and maintain solution documentation when automations are changed during support activities.
  • Perform automation software upgrades, collaborating with other IT teams and/or automation software vendors, and affected business units.
  • Perform periodic SOx control reviews to adhere to IT compliance processes.
  • Collaborate with automation software vendors as needed for advanced issue support and maintenance or patching activities.
  • Work within project planning constraints, communicating any identified project risks and issues accordingly.


Who you are:

  • Bachelor’s or Associates degree in related discipline with a minimum of 2 years relevant experience required. In lieu of a degree, 4 years of relevant experience required.
  • Relevant work experience will include basic experience supporting, designing, and developing or configuring software solutions.
  • Experience providing customer-focused support of software solutions, both internally and externally.
  • Understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.
  • Experience developing or configuring dashboards or reports. Experience with PowerBI is preferred.
  • Experience supporting or developing Robotics Process Automation (RPA) solutions with Automation Anywhere is preferred.
  • Experience in business analysis, scoping business requirements, identifying scope change and system impacts (including external systems).
  • Basic software development or configuration, testing, and troubleshooting skills.
  • Strong problem solving and analytical skills.
  • Experience working within Agile methodologies is preferred.
  • Ability to work independently and as part of a team.
  • Good communication and organizational skills.


Qualifications at the Job Title Level III include all the above plus:

  • Bachelor Degree Required with 4+ years of related experience required. In lieu of a degree, 6+ years of related experience required.
  • Working knowledge of relevant work experience


Qualifications at the Job Title Level IV include all the above plus:

  • Bachelor Degree Required with 6+ years of related experience required. In lieu of a degree, 8+ years of related experience required.
  • In-depth knowledge of relevant work experience


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

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