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Business Analyst - Engineering Controls - Akron, OH, Greensburg, PA Reading, PA, Fairmont, WV


Akron, OH, US, 44308

Job Function:  Transmission
Employee Type:  Reg Full Time (FT)
Requisition ID:  45185

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.


There are 4 positions available and can be located in Akron, OH, Greensburg, PA, Reading, PA or Fairmont, WV.


Engineering Controls is a new group within the Transmission and Substation Engineering Design Organization that will focus on real-time performance reporting to inform decision making and monitor performance.  Business analysts will develop reports that will support strategic initiatives, resource management, variance analysis, trends, and project status.  This position will focus on the areas of data analysis, project management, process improvement, and SharePoint and QlikView reporting.


Responsibilities include:


  • Developing and providing reporting and database support to employees to assist in their learning of standards, procedures, designs, and associated issues.
  • Conducting in-depth strategic research, analyzing data, interpreting results, and providing solutions
  • Supporting communication across business units regarding project needs.
  • Supporting Power BI or similar reporting technology by designing, testing, and debugging PowerBI dashboards and reports from functional specifications. These individuals will work from program specifications or prototypes.
  • Supporting and sustaining FirstEnergy as a high performing organization by contributing to excellent organizational performance and values of FirstEnergy through responsible effective work performance.
  • Providing superior customer service by anticipating and exceeding customer needs and driving continuous improvement
  • Actively seeking ways to build challenges and add value within scope of assignments
  • Ability to develop effective working relationships with employees at all levels of the Company
  • Recommending and implementing solutions to complex issues and assignments
  • Actively representing Company’s interests and alignment with business unit’s interests
  • Consistently anticipating and delivering results
  • Developing process improvements for moderately complex work processes and/or projects
  • Providing advice, education, and encouragement to others
  • Maintaining a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements


Qualifications include:


  • Two or four-year degree in Management, Business Administration, Finance, Computer Science, or related field; with a minimum of 4 years of relevant experience is required.  In lieu of a degree, a minimum of 7 years of relevant experience will be considered.
  • Relevant experience includes experience in identifying and acting on process improvements, analyzing and projecting work that must be performed, monitoring requirements to completion, data reporting, analysis, costing and recommendations, and an in-depth understanding of the subject matter
  • An advanced degree or professional certification is preferred
  • Experience with Microsoft PowerBI or similar technology preferred - Has experience in the development, maintenance, and testing of Microsoft PowerBI reporting and dashboard solutions
  • Proficient with Microsoft Office tools, including Excel, PowerPoint, Access, and Word
  • Demonstrate a questioning attitude to learn, produce results, and strengthen existing relationships
  • Demonstrate growth in use of research techniques
  • Desire to continue to learn and grow, work across FirstEnergy, and deliver results
  • Excellent analytical abilities
  • Deliver quality, accurate work within established deadlines
  • Superior written and verbal communication skills
  • Time management skills
  • In-depth understanding of applicable products and/or services and of customer needs and expectations
  • Utilize best practices and techniques for addressing customer concerns
  • Exercise independent judgment on projects and assignments
  • Model active learning through continuing to develop breadth of knowledge, skills, and perspective
  • Ability to make practical decisions without undue delay and based on the best information available at the time that the decision must be made.
  • Must be able to communicate effectively with good verbal skills and writing skills, providing comprehensive project status reports, clear and concise correspondence, and accurate information
  • Must possess strong organizational, computer, and problem-solving skills
  • Must be self-directed and not dependent on detailed instruction from others
  • Ability to support numerous locations, must be willing to travel throughout the service area and to work extra and irregular hours if required



Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Controls Engineer, Engineer, Business Analyst, Developer, Computer Science, Engineering, Finance, Technology