Share this Job

Business Analyst


Akron, OH, US, 44320

Job Function:  Business Analyst
Employee Type:  Reg Full Time (FT)
Requisition ID:  59904

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [FEU]

This position is in the Customer Analytics & Reporting - Data Management & Analytics Team. The successful candidate will be a part of our advanced analytics group that supports business area initiatives to ensure value across the Customer Service organization by leveraging expertise, industry associations, and corporate analytical resources.

The position reports to the Supervisor, Data Management and Analytics.


There are two positions available.


Responsibilities include:

  • The ability to build and understand existing data models and produce meaningful visualizations preferably using Power BI.
  • Leading design and requirements gathering sessions for report development
  • Querying large amounts of data from multiple data sources, interpreting the data and analyzing results using statistical techniques
  • Acquiring data from primary or secondary data sources and maintaining databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Work with leadership to prioritize business and information needs
  • Small/Medium Size Project Management – from time to time acting as a SME or team member on Project Teams.
  • Researching industry best practices and new methods and alternative measures for performance.
  • Compiling and analyzing performance statistics for communication leadership updates and opportunity improvement.
  • Working across Customer Service to ensure effective and consistent reporting and analysis.



Qualifications include:

  • Four-year degree in Business, IT or a related discipline, with a minimum 4 years relevant work experience required.  In lieu of a degree, 7 years of relevant experience will be required. The experience may include data reporting, analysis and recommendations, along with a thorough understanding of the subject matter.
  • High proficiency with Microsoft Office applications (Word, Excel, PowerPoint) Ability to write and execute complex queries
  • Preferred experience with data analytics tools (Microsoft Power BI, Python, R, SAS, RapidMiner)
  • Data Modeling experience using Microsoft Azure
  • Excellent verbal and written communication and presentation skills
  • Strong interpersonal skills must be able to establish and maintain cooperative working relationships with teammates and positions at all levels
  • Strong Analytical, critical thinking, problem-solving and decision-making skills are necessary with proven ability to work effectively in a team environment
  • Must be able to manage multiple and changing priorities simultaneously in a fast-paced environment, ensuring aggressive deadlines are met
  • Limited travel may be required to departmental functions

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Business Analyst, Data Modeler, Developer, Project Manager, Finance, Technology, Data