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Business Technician


Akron, OH, US, 44308

Job Function:  Transmission
Employee Type:  Reg Full Time (FT)
Requisition ID:  34664

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU]

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications.


This position reports to the Supervisor, Asset Information and is located at the General Office in Akron, Ohio 44308.


The Asset Information department is responsible for all business aspects information/data associated with FE’s substation equipment. The primary storage of the information is in Cascade (equipment management database). This position will support data standards, data analytics, quality monitoring, and daily operation and management of asset life cycle of Cascade.


Responsibilities include:

  • Demonstrating and directing a solid commitment to all aspects of safety.
  • Maintain asset data standards for Cascade (500,000+ equipment records) and other asset systems.
  • Support Asset Policy and Reporting within the Asset Management and Records Control department.
  • Analyze and recommended processes to align disparate data across many different FE software systems
  • Maintain the integrity of substation equipment and related data in multiple databases, including Cascade and other asset systems
  • Cascade Equipment Entry and Data Quality Monitoring
  • Utilize QlikView Reports
  • Run data queries against system data
  • Support process improvement activities that increase productivity and enhance data quality.
  • Engage in open, honest, direct, and ongoing conversation amongst team members.


Qualifications include:

  • Associate Degree in a related field is required.
  • 2-4 years relevant experience is required.  Relevant experience includes creating and modifying substation equipment records as well as analyzing large data sets. Also, working with a large multidisciplinary team to maintain asset life cycle records is preferred.
  • Strong customer relations skills and communication skills to make clear, accurate and concise oral and written reports.
  • Ability to travel throughout the FirstEnergy footprint as needed.
  • Familiarity of transmission substation equipment and related attributes and configuration is preferred.
  • Strong teamwork and interpersonal skills.
  • Ability to work cooperatively with others and to provide excellent customer service, as well as work independently.
  • Established relationships with internal customers a plus.
  • Strong oral and written communication skills to effectively convey information to various levels in the organization
  • Analytical abilities involving complex problems; exercise sound judgment; detail oriented.
  • Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships
  • Familiarity working with databases is preferred.
  • Familiarity with either or all – Cascade / QlikView / SAP is preferred.
  • Highly proficient with Microsoft Office tools, including Excel, Access, PowerPoint, and Word.



Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Technician, ERP, SAP, Database, Business Process, Technology, Management