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Communications Representative


Akron, OH, US, 44308

Job Function:  Communications
Employee Type:  Reg Full Time (FT)
Requisition ID:  55564

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.


The Communications Representative, Customer Communications, develops and implements strategic communications for customer-focused programs. In this role, the Communications Rep will be collaborates with team members and key personnel within the company’s Customer and Emerging Technology groups in creating relevant and timely messages and content that keeps customers informed and engaged, increases satisfaction, and enhances the overall customer experience.

The ability to work remotely within the United States may be available based on business need.  This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.


Responsibilities include:

  • Drafting, editing and implementing effective key messages, talking points, fact sheets, and web and social content to support customer programs
  • Developing content and managing design and production of all communications materials to reach and engage customers on smart meter implementation in Ohio and New Jersey
  • Collaborating with energy efficiency to produce and implement a comprehensive communications plan containing compelling messaging and supporting data points that illustrate customer benefits of adopting energy efficiency behaviors and programs
  • Working with key internal role players to brainstorm content ideas in line with the company’s strategy and in support of various brand initiatives
  • Adhering to the company’s style guide, ensuring that we produce high-quality and error-free copy
  • Supporting and evaluating results of communication campaigns with the team
  • Monitoring media and social media discussions on customer-related topics and leverage insights to strengthen FirstEnergy’s communications approach
  • Seeking out media opportunities to ensure visibility of FirstEnergy’s customer story
  • Serving as part of the External Communications department after hours media on-call rotation, providing evening and weekend response for outage and other media inquiries
  • Providing support during large scale outages or other significant events as part of the External Communications Emergency Response Team


  • Bachelor's degree in Communications, Journalism, Marketing or a related discipline is required
  • 2-7 years of relevant work experience is required. Relevant work experience includes writing, editing, marketing, communications or social media.
  • Possesses strong writing and verbal skills and crafts compelling, impactful content based on conducting research and interviewing subject matter experts
  • Knowledge of design, layout and photography principles
  • Ability to work collaboratively with various groups in the organization or on a self-directed basis
  • Works well under pressure and meets right deadlines
  • Experience with Microsoft Office applications (Word, PowerPoint, Publisher, Office 365, SharePoint)
  • Ability to manage multiple projects and prioritize work
  • Ability to develop effective working relationships with employees at all levels

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Marketing Communications, Drafting, Communications, Photography, Developer, Marketing, Engineering, Creative, Technology