Share this Job

Compliance Specialist- Akron, OH, Greensburg, PA, or Fairmont, WV


Akron, OH, US, 44313

Job Function:  Transmission
Employee Type:  Reg Full Time (FT)
Requisition ID:  36630

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU]

The individual in this position has responsibility for supporting the compliance and procedure processes within Transmission Operations to align FirstEnergy Transmission Operations procedures and supporting documentation with North America Electric Reliability Corporation (NERC) standards, ReliabilityFirst Corporation (RF) standards, PJM Manuals, and PJM Transmission Owner Matrix of Assigned/Shared Tasks.

Responsibilities include:

  • Developing, maintaining, and reviewing operating procedures for Transmission Operations control centers, and other FEU organizations
  • Technical writing to support development of procedures and other departmental documents
  • Developing Basis of Compliance narratives demonstrating regulatory compliance.
  • Preparing for and support regulatory audits, self-certification, data-submittals and spot checks.
  • Reviewing and analyzing daily Transmission Operations logs for regulatory related actions/events.
  • Providing feedback on best practices and lessons learned.
  • Preparing reports, assembling documentation and other materials to demonstrate compliance; assisting in self-certifications, spot checks, and audit preparation.  This includes documentation management of all standards, policies, procedures, and evidence to ensure regulatory compliance.
  • Utilizing FE compliance technology such as FileNet and CATSWeb to assign, track and monitor FE Transmission compliance efforts.
  • Verifying FE Transmission compliance with NERC, ReliabilityFirst (RF) and PJM policies and standards.
  • Becoming and remaining knowledgeable of PJM Manuals and their relationship with FirstEnergy procedures.
  • Becoming and remaining knowledgeable of the PJM Transmission Owner/Transmission Operator Matrix of Assigned/Shared Tasks and its relationship to FirstEnergy procedures and applicability to compliance standards.
  • Assisting in working with other FirstEnergy business units to build working relationships that maintain strong coordination and communications to ensure a complete and thorough demonstration of FirstEnergy’s compliance with regulatory standards is achieved.
  • Maintaining awareness of emerging industry transmission issues through benchmarking and participation in appropriate utility forums/groups.
  • Providing assistance during emergencies and storm related activities.
  • Utilizing knowledge of Human Factored Technical Writing best practices to author and revise Operating Procedures, Reference documents, Desk Guides and associated documentation
  • Collaborate with and interview diverse audiences of knowledgeable personnel from within the field of the assignment (Transmission Division) to attain necessary information for documents being written
  • Interpret technical input from Subject Matter Experts and audience to develop human factored instructions in documents being written
  • Perform assessments of the impact that proposed changes to a document in revision will have on the remainder of the document as well as any other associated documents that the document in revision is referenced in
  • Collaborate with Subject Matter Experts to determine the right level of detail to write to support the least experienced qualified individual likely to be involved with relying upon the Operating Procedures, Reference documents, Desk Guides and associated documentation
  • Demonstrate professional demeanor in working with customers/stakeholders to answer questions and concerns about any documents produced before, during, and after meetings and events as a means of providing superior customer service


Qualifications include:

  • Bachelor's degree in Engineering, Business, English, Communications or related discipline, along with 2+ years of related work experience required.  In lieu of a degree, a minimum of 4 years of direct, related experience will be considered.  Related work experience in IT, engineering, operations, planning or compliance functions associated with bulk electric system (transmission or generation) required.
  • The experience must include a basic understanding of the subject matter.
  • Ability to read and accurately interpret documents such as procedures, prints, technical manuals, company policies and other materials
  • Proven teamwork and interpersonal skills to aid in the resolution of compliance issues.
  • Demonstrated ability in using Microsoft Office tools, including Excel, PowerPoint, and Word.
  • Deliver quality, accurate work within established deadlines.
  • Must have demonstrated experience in accomplishing responsibilities in a timely manner through maximizing organizational resources and employing logical approaches.
  • Ability to work independently, as well as collaboratively, with multiple departments in multiple locations.
  • Ability to write clearly, accurately and concisely to effectively convey ideas in procedures, technical documents, educational material, reports, letters and memos.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Compliance, Engineer, Law, Technical Writer, RF, Legal, Engineering, Technology, Science