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Digital Designer - Remote


Akron, OH, US, 44320

Job Function:  Information Technology
Employee Type:  Reg Full Time (FT)
Requisition ID:  41707



FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity


This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]


The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, New York, Oregon or Washington at this time.


We have recently embarked on a Digital transformation journey where we are reimagining the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:

  • Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and move to new residences.
  • Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers.
  • Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system.


What you’ll do:


As a Designer at FirstEnergy you will design and deliver elegant product experiences as part of a cross-functional Agile product teams, more specifically:

  • You will leverage design thinking, and clearly convey design process to internal team and clients  
  • You will use UI/UX design best practices and collaborate with other designers to problem solve design challenges and maintain a level of consistency and coherence across products
  • You will actively collaborate with business / brand stakeholders throughout the design and development process
  • You will help Product Owners define both long and short-term vision and roadmap for digital products
  • You will conduct user research and generate insights to inform design solutions
  • You will design interactive prototypes and design tests to validate customer needs using creative software that brings user-centric ideas to life (e.g., Figma, Adobe Creative Suite, Invision, Sketch, and others)
  • You will work closely with the developers to provide design assets for development


What You Will Need to be Qualified:



  • Level II - A Degree specialization in Human Computer Interaction (HCI), interaction design, or related field with 2 years related work experience is required. In lieu of a degree, you have 4 years of related experience.
  • Level III - A Degree specialization in Human Computer Interaction (HCI), interaction design, or related field with 4 years related experience is required. In lieu of a degree, you have 6 years of related experience.
  • Level IV - A Degree specialization in Human Computer Interaction (HCI), interaction design, or related field with 6 years related experience is required. In lieu of a degree, you have 8 years of related experience
    • Related work experience includes, but it not limited to: experience with Agile and Scrum, digital agency, UI/UX design, mobile or web development, data visualization. 



  • You are able to cover end-to-end process, i.e. plan/ drive research, lead workshops, stakeholder education, hands-on design, workflow & user interface, and work with development team to implement
  • You have experience design and data visualization skills, including use of a diverse set of software (e.g., Figma, Adobe Creative Suite, Invision, Sketch, and others)
  • You are assertive, with the confidence to be voice of authority and not afraid to do what is best for the team while bringing a high-energy and passionate outlook to the job
  • You have excellent problem-solving, organizational and analytical skills
  • Preferably you have experience in managing/mentoring junior designers
  • Preferably you have experience in the energy industry


Physical demands

  • You are willing to travel throughout the organization and service territory and work extended hours, as required




Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

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