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HR Rep - (Benefits Representative)


Akron, OH, US, 44308

Job Function:  Human Resources
Employee Type:  Reg Full Time (FT)
Requisition ID:  56849

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with the FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.


This role is critical to the success of the Total Rewards-Benefits team and is responsible for the design, development, implementation and ongoing administration of assigned health & welfare benefit plans. This person supports internal and external customer inquiries and develops strong vendor partnerships to ensure plans are providing optimal value with respect to the terms, conditions, and service expectations benefiting the company and plan participants.


The position reports to the Manager, Benefits.   The ability to work remotely within the United States may be available based on business need.  This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.


Responsibilities include:


  • Participating in the development, implementation and administration of employee and retiree benefit programs.  
  • Conducting research and analysis related to health and welfare benefit plans and develops sound recommendations.
  • Educating HR team members, employees and retirees on benefit plans, policies and procedures. 
  • Advising on eligibility, coverage, claim procedures, and other benefits matters and resolves escalated benefits-related items.
  • Functioning as a liaison to benefit vendor partners, ensuring excellent service delivery.
  • Providing oversight of leave of absence processes for both short-term and long-term absences, working closely with third party vendors, local HR, nurse case managers and employees to ensure successful outcomes.
  • Participating on the annual open enrollment project and other benefits and/or HR projects. 
  • Providing support to the HR Service Center team to respond to employee and retiree inquiries.
  • Assuming key job responsibilities and provides backup support to other team members, as needed.
  • Ensuring compliance with benefit-related laws, including employer responsibilities and reporting requirements associated with various benefit programs.
  • Maintaining company plan documents associated with various benefit programs, including Summary Plan Descriptions (SPD’s), policies, practices and forms.
  • Regularly monitoring Affordable Care Act (ACA) status, resolves any mismatches and inquiries timely.
  • Monitoring plan enrollment and auditing records to ensure accuracy of benefits and vendor data.
  • Working closely with IT and HRIS regarding data file transmission to/from vendors, monitoring, researching and resolving data integrity issues timely.
  • Participating in audit inquiries/requests, responding timely to meet tight deadlines.
  • Responding to reporting requests using SAP and external vendor partner systems.  
  • Seeking ways to improve processes and create efficiencies.




  • Bachelor’s degree in Human Resources, Business or related discipline and minimum of 4-7 years relevant work experience required. 
  • In lieu of Bachelor’s degree (preferred), minimum 7 years relevant work experience required.  Relevant work experience will include intermediate analytical skills to collect and analyze data, identify issues and solve problems and customer service mindset.
  • Understand the connections between the various functional areas within HR.
  • Work with HR representatives and business leaders to identify issues / concerns and develop appropriate steps for resolution.
  • Ability to exercise independent judgment on moderately complex projects and assignments.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint.)
  • Proficient in SAP, including ad hoc reporting and data analytics.
  • Maintain confidentiality of personal information, data, documents and discussions.
  • Develop relationships with a broad range of individuals (both internally and externally.)
  • Ability to effectively organize, manage and prioritize multiple work assignments/projects and deliver desired results.
  • Flexibility to adapt to changing work priorities/tasks, including learning new skills and assuming work associated with a broad range of HR and benefit-related programs.
  • Strong written and oral communication skills.
  • Ability to provide results working as part of a team and as an individual.
  • Ability to interface with all levels of management.


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Customer Service Representative, ERP, SAP, HRIS, Customer Service, Research, Technology, Human Resources