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IT Business Analyst - Remote


Akron, OH, US, 44320

Job Function:  Digital Factory
Employee Type:  Reg Full Time (FT)
Requisition ID:  59888



FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity


This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]


The ability to work remotely within the United States may be available based on business need.  This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.


We have recently embarked on a Digital transformation journey, by launching our Digital Factory where we are reimaging the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:

  • Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and move to new residences.
  • Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers.
  • Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system.


What you’ll do:

The primary responsibility will be to work with Innovation and Digital Factory (IDF) Feature Developers (Java, QA, Microsoft) to facilitate technical upgrade activities, assist with the work planning and preplanning activities during the project intake and initiation phases, and provide support for operational activities.

  • Assisting with work planning and forecasting activities for Digital Factory Feature by gathering information, compiling, and analyzing results
  • Technical Project management - Working closely with the Development and business teams to facilitate technical projects from inception through implementation for period upgrade activities.
  • Production operational activities support including but not limited to:
    • Maintaining the release schedules across all the Feature Java Squads
    • Assisting with release deployments
    • Limited testing assistance
    • Manage backlog and schedules for technical improvements and strategic roadmap items
    • Assess and track performance to our technical roadmap
    • Triage and escalation of issues
    • Analyzing processes and procedures and facilitating the planning to close gaps
    • Assist with incident and general requests for assistance related to FirstEnergy internal or external web applications.
  • You may provide guidance to the business Product Analyst or Product owner to help assess value metrics for their initiatives
  • You may Collaborate with the Squads for the delivery of the performance metrics


Who you are:

  • A bachelor’s degree in a quantitative discipline such as Mathematics, Computer Science, Engineering, Business or another related field; with a minimum of 2 years related experience required.  In lieu of a degree, 4 years of related experience required. 
    • Related experience includes, but is not limited to supporting application development, planning/ forecasting, technical requirements gathering, Compiling and analyzing Metrics
  • Ability to develop effective working relationships with employees at all levels of FirstEnergy
  • Deliver quality Accurate work within established guidelines
  • Desire and aptitude to learn and grow quickly and work across FirstEnergy and deliver results
  • Excellent analytical skills and ability to think creatively
  • Superior written and verbal communication skills
  • Proven ability to troubleshoot and solve non-routine problems with little or no guidance
  • Ability to effectively prioritize and plan activities, work on multiple concurrent tasks, and meet deadlines
  • Highly motivated with ability to work independently with a high level of productivity
  • Proven team player; encourages and supports team members in a virtual work setting.
  • Willingness to undertake assignments involving unfamiliar subjects
  • Proficient in Microsoft Office 365 suite
  • Sound decision making methods


Preferred Qualifications:

  • Previous project management experience
  • Knowledge of working in the project boards in Azure Devops


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team


Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Business Analyst, Developer, Java, Computer Science, Project Manager, Finance, Technology