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IT Intern - Application Configuration Analyst-Akron, OH, Reading, PA, Greensburg, PA & Fairmont, WV


Akron, OH, US, 44313

Job Function:  Information Technology
Employee Type:  Student Full Time
Requisition ID:  20306

FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a generating fleet with a total capacity of more than 5,000 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]


Internship location available in Akron, OH; Fairmont, WV; Greensburg, PA; Reading, PA


The Application Configuration Analyst is critical to the successful use of the technology and software systems used by FirstEnergy.  Their role is critical because they know how to configure, fully utilize and secure applications. The configuration analyst also knows how the systems interface with other applications. In addition, they provide operational support understanding how to keep the system up and running.  They have a passion for technology and love the challenge of digging in to find out how systems work and troubleshooting issues. The Application Configuration Analyst also learns the complex business processes of the systems they support. They have great communication skills allowing collaboration between IT and the business unit utilizing the application.

About the intern opportunities for the IT Application Configuration Analysts -

Examples of possible job duties and responsibilities:

  • Supporting the application architecture
    • Ensuring that the application server processes continue to run and operate in the most efficient manner possible
    • Properly control and maintain security of the application according to FE standards
    • Understand system interface design & data flows to support complex inbound and outbound interfaces (both internal & external)
    • Perform software installation and patching, as needed, based on application roadmaps and issue resolution
    • Collaborate with software vendors on issue identification/resolution, installation, and patching
    • Identify opportunities to automate processes required to maintain platform performance and availability
    • Develop and enhance scripts to support production processes and operations
    • Troubleshoot applications and systems for root-cause analysis
  • Supporting and improving business processes
    • Create and maintain system documentation and procedures to ensure governance and standards
    • Be an active participant in a collaborative work environment gathering requirements from business stakeholders for new development projects
    • Analyzing requirements, documentation, use cases and workflow
    • Consulting with business partners in order to refine requirements and explain tradeoffs between usability and performance
    • Assist in defect resolution during testing of applications
  • Provide insight into application data
    • Develop data queries and reporting solutions to meet customer requirements
    • Understand the structure and design of the application’s database
    • Provide data analysis and reports based on the needs of the business users



  • Currently enrolled in a bachelor’s degree program at an accredited university/college with a major in Computer Science or technology equivalent degree.
  • Maintain a minimum cumulative GPA of 2.5.
  • Must have the ability to work without sponsorship (now or in the future)


Preferred Skills/Experience

  • Knowledge of database architecture and design
  • Experience with relational databases, including reading and revising data through software applications
  • Basic understanding of, or experience with, Structured Query Language (SQL)
  • Familiarity with server administration and support
  • Working knowledge of one or more programming languages; examples could vary from a fully functional language like Java to business-driven platforms like Microsoft Office (e.g. VBA within Excel, Access) or QlikView scripting.
  • Strong analytical skills to resolve problems and think creatively
  • Strong communication skills and able to work with minimal supervision
  • Willingness to undertake assignments involving unfamiliar subjects
  • Highly motivated to work independently and productively, with an aptitude to learn quickly
  • Organizational skills to prioritize and plan work, multi-task and meet schedules.
  • Ability to work on a team in a virtual environment with remote colleagues utilizing virtual technologies.
  • Proven team player, contributes to team goals, encourages and supports team members

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Intern, Consulting, Developer, Computer Science, Database, Entry Level, Technology