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IT Intern - IT Business Analyst - Summer 2020


Akron, OH, US, 44320

Job Function:  Information Technology
Employee Type:  Student Full Time
Requisition ID:  20303

FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a generating fleet with a total capacity of more than 5,000 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]


About the Opportunity

As an IT Business Analyst Intern at FirstEnergy, you will be on an IT team tasked to implement or maintain technology used to run an area of our business. The role of an IT business analyst is to be the link between the technology and the business objectives.  The business analyst listens, asks questions, analyzes and then documents what the team is describing they need.  The business analyst knows exactly what is needed; therefore, the business analyst is critical to the successful testing and implementation of the technology.


In this position, you will not be writing code. This position is for the analytical thinker who loves learning business processes and new technology.


In this position, you will have the opportunity to:

  • Learn the business processes that you and your team are supporting.
  • Learn the technology that supports the business processes.
  • Work with your team gathering requirements for technology changes or implementations.
  • Learn the business requirements so that you can develop or modify functional specifications.
  • Complete unit, integration and regression testing for application projects or upgrades, ensuring that correct business functionality is being delivered.
  • Collaborate directly with the FirstEnergy business units, as well as other departments of IT, to complete and/or manage your assignments.
  • Deliver effective client support through the investigation and resolution of client issues.
  • Learn how to adhere to FirstEnergy Sarbanes Oxley (SOX) Controls.





  • Currently enrolled in a Bachelor’s degree program at an accredited university/college with a major in Management Information Systems, Information Systems Management, Business degree with a minor in a technology program, or an equivalent degree.
  • Maintain a minimum cumulative GPA of 2.5.
  • Must have the ability to work without sponsorship (now or in the future)
  • Strong analytical skills to resolve problems and think creatively.
  • Basic understanding of the software development life cycle from requirements gathering to implementation.
  • Strong interpersonal skills, with the ability to make formal presentations to various audiences.
  • Strong communication skills and able to work with minimal supervision.
  • Willingness to undertake assignments involving unfamiliar subjects.
  • Highly motivated to work independently and productively, with an aptitude to learn quickly.
  • Organizational skills to prioritize and plan work, multi-task and meet schedules.
  • Ability to work in a virtual environment with remote colleagues utilizing virtual technologies.
  • Sound understanding of Microsoft Office line of products, especially Word, Excel and PowerPoint.
  • Able to work in a team environment with a constant focus on safety.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Business Analyst, Intern, Information Systems, Testing, Finance, Entry Level, Technology