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IT Network & Transport Specialist IV - MPLS (Any FE Location)


Akron, OH, US, 44320

Job Function:  Information Technology
Employee Type:  Reg Full Time (FT)
Requisition ID:  61804

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

Location: Akron, OH preferred or within FirstEnergy service territory (OH, PA, NJ, WV, MD). Role is currently remote but required to be located within FE service territory.

IT Networks General Department Duties:

The FirstEnergy IT Transport-WAN Team is a 24x7 engineering and operations group responsible for the private wide area network consisting of DWDM, MPLS, and Microwave transport networks. The Team is responsible for the architecture, engineering, implementation, operation, maintenance, reliability, and licensing/regulatory compliance of the WAN with all associated elements that comprise it. 


High-Level Position Responsibilities: 

As part of the Transport-WAN Team, this position has a principal focus on MPLS routing technologies while also requiring support of DWDM and Microwave networks as part of an on-call rotation or specific support needs.  
•    Engineering, implementation, and continued support of new MPLS systems and services
•    Provide recommendations for improvements to the MPLS network (800+ Nokia routers), lead changes to implement recommendations, and troubleshoot break-fix situations
•    On-going 24x7 support of the optical DWDM, MPLS, and Microwave transport networks (team members participate in a weekly on-call rotation and are expected to respond to pages when it is           their week to be on-call)
•    Deliver successful project execution including schedule and budget for assigned initiatives 
•    Effective collaboration with FirstEnergy’s Fiber Team, field technicians, vendors, and support contractors 
•    Delivery of high-performance and high-availability communications in a 24x7 enterprise to achieve service performance expectations with appropriate redundancies for diverse communications


Position Requirements:

•    Bachelor’s Degree in Engineering, Computer Science, Telecommunications or a related field or equivalent work experience in a network engineering or operations environment
•    5+ years of experience in a Nokia or Cisco routing network
•    Strong understanding of BGP and ISIS protocols. Segment Routing and EVPN also preferred
•    Demonstrable knowledge of TCP/IP L3 routing & L2 switching fundamentals with subnetting 
•    Proven troubleshooting skills in routing/switching or optical networks
•    Ability to work and move throughout the FirstEnergy service territory as needed for ongoing projects
•    Strong project management skills and experience in the coordination of multi-task projects
•    Available during non-standard hours when project schedules and maintenance issues dictate.
•    Excellent written and verbal communication & presentation skills
•    Maintains strict adherence to FE safety programs and guidelines


Preferred candidates may also possess one or more of the following:
•    Nokia Routing Specialist (NRS I, NRS II) or Nokia Service Routing Architect (SRA) certification
•    Understanding of NERC CIP regulations
•    Optical transport network engineering design & planning
•    Familiarity of electric utility infrastructure within substations and distribution networks
•    Experience with Microwave radio design, deployment, and maintenance 
•    Knowledge of Optical Transmission Principles, including standard wavelengths, typical attenuation, optical power factors, anomalies, etc.
•    Experience with Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN) mesh, and Synchronous Optical Network (SONET)
•    Demonstrable experience & expertise in troubleshooting optical networks problems
•    Experience with network management applications (e.g. Nokia NSP, Cisco Prime and Cisco Transport Controller)
•    Working knowledge of encryption technologies and protocols (VPN/IPSec)

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Network, Network Engineer, Telecom, Telecommunications, Wireless, Technology, Engineering