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IT Network Engineering & Operations


Akron, OH, US, 44320

Job Function:  Information Technology
Employee Type:  Reg Full Time (FT)
Requisition ID:  22590



FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, approximately 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a generating fleet with a total capacity of more than 5,000 megawatts.

About the Opportunity


This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. 


As part of the Data Network team, the IT Network Engineering & Operations (Network & Transport Specialist) will be responsible for architecture, engineering, design, implementation, operation, maintenance, regulatory compliance and ongoing reliability of Local Area Network (LAN) systems.  This includes network routing & switching, wireless LAN (802.11x) networks, data center networks (Nexus, PODs, etc.) and voice & video services (VoIP, voice mail, voice recorders, phones, IVR, video and satellite).


Responsibilities Include:

  • Delivering high-performance high-availability LAN systems, in a 24/7 enterprise, fully monitored to achieve service expectations, scalable to business needs and that have appropriate disaster recovery capabilities.
  • Participating in LAN projects to ensure computing and network architecture solutions are solid, well integrated, and comply with technical strategy.
  • Supporting the operational performance and maintenance of existing Data Network systems as well as design and delivery of new products/product enhancements.
  • Evaluate, develop, implement and lead projects that have a significant IT and Business Unit operational impact.
  • Lead IT Networks department in planning activities, provide budget recommendations and monitor performance for the accomplishment of committed results.
  • Provide recommendations and implement action plans to improve Network performance and cost-effectiveness.
  • Document existing practices.
  • Apply technical knowledge to promote a reliable network that is and supports a safe work environment.
  • Manage, direct and collaborate with subject matter experts and Network professionals to execute projects.
  • Develop work scopes and proposals and evaluate responses.
  • Understand user requirements and incorporate these requirements into plans and projects.
  • Support Teams in other IT areas.
  • Perform assignments while acting independently.
  • Provide oversight and development of less experience Team members.
  • Provide Pre and Post work peer-review of other Team member’s actions as part of implementation and maintenance projects.
  • Implementing technical standards and regulatory requirements to Data Network systems.
  • Stay current with technology changes and the relationships of technology to emerging business requirements.
  • Leveraging Cisco management tools, HP Operations Manager, HP Project and Portfolio Management (PPM), and other tools used to monitor, control & track the performance of these systems and manage the work.


Principal Accountabilities:

  • Provide daily support of the Data Network team in their management of the multiple technology platforms delivering data, voice, video, and computing services to FE employees, contractors, and business partners.
  • Ensuring high level of reliability and availability of these systems. 
  • Manages the expectations of FE business units. 
  • Responsible for system disaster recovery plans.
  • Understands and follows all applicable policies & procedures to effectively manage risk to FirstEnergy’s Data Network environments.



Qualifications include:

  • Bachelor or Associates Degree in Computer Science, Telecommunications or related field, or equivalent experience in a network engineering field.
  • Seven to ten years of professional-level Network experience.
  • Extensive enterprise expert level technical knowledge includes routing and switching equipment, LAN/WAN topologies, network protocols BGP, EIGRP, wireless LAN systems (Cisco wireless a plus), data center networks, and voice & video technologies and services (VoIP, voice mail, voice recorders, phones, IVR, video conferencing systems, and satellite).
  • Knowledge of the OSI reference model.
  • Ability to troubleshoot complex enterprise level performance issues and the ability to read sniffer traces.
  • Core competencies include interpersonal, communications (written & verbal) and presentation skills.
  • Ability to apply advanced Network principles and to identify and resolve complex issues.
  • Excellent verbal and written skills are required, including proficiency with Microsoft Word and Excel.
  • Preferred knowledge includes project management concepts & tools, and environmental support systems for supported technology platforms (e.g., HVAC, AC/DC power systems, batteries, generators, etc.).
  • Familiarity with use of Cisco management tools, HP Operations Manager, HP Project and Portfolio Management (PPM), and other tools used to monitor, control & track the performance of these systems and manage the work.

Preferred Qualifications:

  • Ten to fifteen years of applicable Network experience.
  • Three years of this experience as a Cisco Certified Internetwork Expert (CCIE) professional.
  • Multiple CCIE certifications in the various Technology Tracks (Collaboration, Data Center, Security, Service Provider, etc.)
  • Minimum of three (3) related career experiences (i.e. changes in technical job responsibilities, which may or may not include a change in department/organization).
  • Experience with the design and construction of large multi-state private networks
  • Detailed knowledge of applicable standards, methods and practices unique to a large private voice/data environment.
  • Ability to coordinate work that interface the WAN and Network Transport technologies.
  • Knowledge of CIP standards and compliance regulations a plus.




Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team