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RPA Technical Architect - Innovation Center - OH, PA, W VA, MD, NJ


Akron, OH, US, 44308

Job Function:  Information Technology
Employee Type:  Reg Full Time (FT)
Requisition ID:  30506

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity

This is an open position with FirstEnergy Service Co. a subsidiary of FirstEnergy Corp.  [SC00]

The position is within the FE Innovation Center and reports to the Manager, Automation. It can be located in OH, PA, MD, WV, or NJ, with travel as needed.


This position is responsible for developing and documenting simple process automation solutions using robotics process automation (RPA) software; while using best practices to drive business value.  This position facilitates delivery of complex solutions to business problems through detailed discovery of their needs.  The individual should have a deep passion for innovation.


Responsibilities include:

  • Design RPA process solutions in accordance with standard RPA design principles and conventions
  • Deveop new RPA processes and objects using core workflow principles that are efficient, well-structured, maintable, scalable, and easy to understand.
  • Create and maintain solution documentation throughout the project lifecycle
  • Configure new RPA processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
  • Follow secure practices to ensure the application is free of most common vulnerabilities
  • Resolve defects and other performance problems discovered in testing
  • Support existing processes and implementing change requirements as part of a structured change control process
  • Work within project planning constraints, communciating any identified project risks and issues to the project manager accordingly and providing inputs to the change control process
  • Authors and maintains solution design documentation
  • Develops efficient, well-structured and scalable automation processes
  • Analyses and resolves automation software issues where required
  • Assist the business in completing the necessary project documentaiton required in order to assess an automation opportunity
  • Participates in code review on each seciton of the automated process doce




  • Bachelor’s degree in related discipline required
  • Minimum 4 years relevant experience required.  Relevant work experience will include intermediate experience in designing, developing and documenting  software solutions with robotics process automation (RPA) solutions experience.
  • Experience in business analysis, scoping business requirements, identifying scope change and system impacts (including external systems)
  • Experience in documenting requirements using Use Cases, Entity Relationship Diagrams, Process Decomposition Diagrams and Workflows
  • Strong software development, testing and coding skills
  • Understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualise it as an automated solution
  • Experience with automation and RPA platforms, Automation Anywhere preferred
  • Completion of RPA certification programs, Automation Anywhere preferred
  • Strong problem solving, analytical skills and technical troubleshooting skills
  • Ability to work independently and as part of a team
  • Experience providing customer-focused support, both internally and externally
  • Good communication and organizational skills





Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team