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Internet / Social Media Analyst


Akron, OH, US, 44320

Job Function:  Information Technology
Employee Type:  Reg Full Time (FT)
Requisition ID:  17967

FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a generating fleet with a total capacity of more than 5,000 megawatts.

About the Opportunity

This is an open position with FirstEnergy Solutions, a subsidiary of FirstEnergy Corp. [FES]


The Internet / Social Media Analyst position is in the Sales and Marketing Group under Government Aggregation and Mass Marketing.   The Analyst will be responsible for developing and managing Internet and social media content.  This individual will assess technical issues and manage data interfaces within the web construct.  This individual will have prior work product and proven experience in building, updating and activating web pages. 

Responsibilities include:                                           

  • Create, manage, update and test web pages  
  • Work with internal and external vendors to develop new formats and build on current construct
  • Act as an interface with IT to produce and upload work products
  • Develop initial drafts of content and communications material
  • Review and test changes and updates
  • Assess success of web programs through data pulls, financial tools and critical thinking. 



  • Bachelor’s degree in Business, Finance, Accounting, IT, Economics, Engineering, or related discipline is required
  • Minimum of 2 – 4 years related professional work experience is required (Analyst II); Minimum of 4 - 6 years related professional work experience is required (Analyst III)
  • Demonstrated strong analytical ability and critical thinking
  • Internet and Social media content creation and updating experience
  • Web relational database experience
  • Experience with database queries or database management
  • Excellent written and verbal communication skills
  • Proficient with Microsoft Office applications (Excel, PowerPoint, Access and Word)
  • Demonstrated project management skills (Analyst III)
  • Proven track record of success in fast-paced, high-growth, independent environment (Analyst III)

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team


#CB                #LI - LI

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Social Media, Media, Engineer, Database, Project Manager, Marketing, Engineering, Technology