Share this Job

Manager, Ethics/Compliance (Training & Communications)


Akron, OH, US, 44308

Job Function:  Legal
Employee Type:  Reg Full Time (FT)
Requisition ID:  40325

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [SC00]


The position is within the Ethics & Compliance group and reports to the VP and Chief Ethics and Compliance Officer. It can be in OH, PA, NJ, MD, or WV, with travel as needed.


The Ethics & Compliance (E&C) Training & Communications Manager is responsible for leading the team that will execute the E&C training & communications strategies.  Responsibilities include establishing the near- and long-term plans for E&C training and communications, working collaboratively with other FirstEnergy leaders, coordinating with internal and external stakeholders to ensure that the company’s diverse workforce is appropriately trained, and driving consistent and engaging E&C messaging.


The Ethics & Compliance (E&C) group works to strengthen the company’s ethics and compliance profile for FirstEnergy’s operating companies. The team interacts with various functions to promote trust and respect, manage ethics and compliance risks, promote ethical business conduct, develop policies, procedures, and controls, and manage complaints and concerns.  The team also performs risk assessments, conducts investigations, coordinates training, and manages ethics and compliance communications. This position will be expected to interact with all levels of the organization and lead a team of Compliance Specialists focused training and communications.


Responsibilities include:


  • Providing day-to-day leadership for Training & Communication initiatives and continuous improvement
  • Overseeing the development and build-out of the Ethics & Compliance Training & Communications program
  • Overseeing the build-out of Training & Communications policies and procedures
  • Promoting company-wide awareness of the Ethics & Compliance Program
  • Developing process to track the efficacy of training and communications with surveys/pulse checks
  • Creating and socializing resources to increase understating of E&C risks and best practices
  • Utilizing data and analytics to inform training and communication strategy
  • Working cross-functionally to understand existing and emerging risks to create and maintain fit-for-purpose training and communications content as obligations and risks evolve over time
  • Identifying the need for, and development of, ad hoc training
  • Working across FE operating companies and business units to manage the development and delivery of relevant employee training, including working with external vendor(s) and FirstEnergy’s Learning and Development team to develop interactive, effective E&C training programs
  • Documenting training activities and maintaining appropriate training records
  • Tracking and reporting training completion rates and ensuring completion of attestation forms
  • Collaborating across Ethics & Compliance leadership and with the Board to develop tailored communications for employees and external parties that aligns with FirstEnergy’s values, goals, and standards
  • Identifying various channels of communication to socialize key messages internally and with external parties
  • Drafting and delivering regular status reports to leadership





  • Bachelor’s Degree in Business, Finance, Accounting, Language, Communications, Education, or related discipline is required.
  • Minimum ten years relevant work experience in roles of increasing responsibility is required. Relevant experience includes program development/training, communications plan development, curriculum design, campaign design and execution, or similar
  • Able to develop and implement process improvements and efficiencies to improve work processes
  • Superior interpersonal, written, and verbal communication skills
  • High degree of proficiency in organization, planning & project management
  • Able to build relationships and credibility across the organization
  • Pragmatic with strong problem-solving skills and excellent attention to detail
  • Leadership skills with the ability to manage a team, delegate tasks, and provide guidance to team members
  • Experience with adult learning concepts preferred
  • Travel to Akron will be required if selected candidate is located outside of Akron


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team



Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Curriculum, Communications, Compliance, Training, Drafting, Education, Marketing, Operations, Legal, Engineering