Oracle HCM HR Configuration Specialist (Remote)

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
 

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

This position can be filled in any approved FirstEnergy location and reports to the Supervisor, HR Solutions Configuration.

The Solutions Configuration Specialist is responsible for providing technical and configuration support for the Empower solution (Oracle Human Capital Management [HCM]) and other technologies that support key HR processes. This support includes quarterly releases, enhancements, integration support, testing, and issue resolution. This position will partner with HR, IT, and other business units to prioritize, configure, and test changes and enhancements in a timely manner in accordance with the Empower release schedule. The candidate ensures that operational, procedural, and regulatory requirements are met, such as SOX Compliance. This position will be responsible for Tier 3 technical support for the HR Help Desk and assist in maintenance of the Knowledge Base articles as needed. This position will partner with other departments across HR to fully support the Empower solution and strategic HR priorities and projects. Seamless coordination between this position and other HR and business units is required to successfully deliver results.

Responsibilities Include:

• Works with the Functional Owners, IT and other stakeholders on development of functional and technical specifications for product enhancements and developing and executing test plans to ensure system accuracy and stability
• Works with the Functional Owners, IT and other stakeholders to identify and troubleshoot system issues and communicate across stakeholders
• Executes design, development, and maintenance of Empower solution to meet business needs based on defined specifications
• Revises the Empower configuration workbook to ensure updates are documented as releases and enhancements are applied
• Executes change requests, service requests and ensures critical issues are resolved timely
• Reviews Oracle Cloud Releases to understand changes and functionality being introduced or retired
• Assesses business processes for improvement opportunities and helps develop technical solutions
• Champions innovation and change to drive continuous improvement.
• Provides input to the workplan in alignment with release schedule to support the HR operational needs and technology strategy
• Participates in cross-training to ensure long term solution sustainment
• Ensures high level of reliability and availability of the solution and integrations to other critical business processes and systems
• Ensures that change management and Separation of Duties procedures are properly followed in accordance with SOX controls
• Maintains strong relationships with HR Centers of Expertise and FirstEnergy business units, to enable effective prioritization of work based on established business needs
• Preserves assets and complies with regulatory requirements by implementing security and control structures

Responsibilities Include:

• Works with the Functional Owners, IT and other stakeholders on development of functional and technical specifications for product enhancements and developing and executing test plans to ensure system accuracy and stability
• Works with the Functional Owners, IT and other stakeholders to identify and troubleshoot system issues and communicate across stakeholders
• Executes design, development, and maintenance of Empower solution to meet business needs based on defined specifications
• Revises the Empower configuration workbook to ensure updates are documented as releases and enhancements are applied
• Executes change requests, service requests and ensures critical issues are resolved timely
• Reviews Oracle Cloud Releases to understand changes and functionality being introduced or retired
• Assesses business processes for improvement opportunities and helps develop technical solutions
• Champions innovation and change to drive continuous improvement.
• Provides input to the workplan in alignment with release schedule to support the HR operational needs and technology strategy
• Participates in cross-training to ensure long term solution sustainment
• Ensures high level of reliability and availability of the solution and integrations to other critical business processes and systems
• Ensures that change management and Separation of Duties procedures are properly followed in accordance with SOX controls
• Maintains strong relationships with HR Centers of Expertise and FirstEnergy business units, to enable effective prioritization of work based on established business needs
• Preserves assets and complies with regulatory requirements by implementing security and control structures

Qualifications Include:

• Bachelor’s degree required with minimum 7 years relevant experience.  In lieu of a degree, High School Diploma or GED and a minimum 10 years relevant experience at progressively increasing levels of responsibility is required.  Relevant experience includes experience in HRIS or IT related field or work with HR or IT system management 
• Experience leading multiple projects in a fast-paced environment and understanding of project management principles and process improvement techniques
• Knowledge of Oracle Cloud Solutions, specifically HCM, and the business processes and technologies used to support the solution preferred
• Knowledge of Oracle Cloud architecture, integrations and the transport process preferred

• Role Model of FirstEnergy's core values and behaviors

• Demonstrated commitment to continuous learning and development
• Demonstrated troubleshooting ability and analytical skills to resolve business problems
• Ability to review and analyze user requirements to develop detailed functional specifications.
• Demonstrated ability to effectively prioritize and plan work, work on multiple concurrent tasks and meet deadlines; project management experience a plus
• Proven team player who contributes to team goals and encourages/supports other team members
• Excellent communication and interpersonal skills with ability to collaborate and build strong relationships
• Ability to be flexible, adaptable and navigate effectively through change
• Knowledge of HR processes and policies is a plus
• Knowledge of Microsoft Office applications (Word, Excel and PowerPoint)

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt 
 

FirstEnergy Human Resources Team