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Revenue Management Analyst III


Akron, OH, US, 44320

Job Function:  Business Analyst
Employee Type:  Reg Full Time (FT)
Requisition ID:  23464

FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a generating fleet with a total capacity of more than 5,000 megawatts.

About the Opportunity

This is an open position with FirstEnergy Solutions, a subsidiary of FirstEnergy Corp.[FES]


We are looking to add an experienced Analyst to our growing team. The Revenue Management team is accountable for ensuring revenue due to the company is billed timely and accurately, is collected and applied to the appropriate customer accounts and ensures compliance with Sarbanes-Oxley (SOX) requirements as well as related performance metrics.  Additionally, the Revenue Management group is responsible for managing the two-way transmission of customer data via Electronic Data Interchange (EDI).


Responsibilities include:

  • Assisting management and coworkers, following well-defined practices and procedures.
  • Developing business processes for natural gas market entry.
  • Providing sound internal and/or external customer service.
  • Conducting business specific research and analyze large amounts of data; Interpret results; Assist in implementation activities.
  • Monitoring EDI system daily batch processing; research and resolve all error conditions.
  • Developing and maintaining technical competence in interpreting and monitoring the EDI process, including tracking files and data while abiding by state and utility company rules.
  • Preparing operational and/or financial reports and complete related tasks to support month end close.
  • Analyzing and reconciling customer account balances.
  • Ensuring compliance with SOX and other audit requirements.
  • Contributing to solutions by taking initiative in developing alternatives and recommendations.
  • Actively seek formal and informal learning opportunities to better understand procedures.
  • Developing effective working relationships with employees at all levels of the organization.
  • Offering ideas and suggestions to improve work processes and projects.
  • Developing and maintaining procedural documentation required for activities and other regulatory requirements.
  • Contributing to the development of the annual budget, quarterly forecasts and perform variance analysis for Retail Operations.
  • Performing complex billing functions.
  • Working with IT to translate business requirements by creating IT system functional specification documents and creating test plans for system implementations and upgrades.
  • Performing credit and collection activities.
  • Interfacing and understanding transactional rules with each Electric Distribution company (EDC)


Qualifications include:

  • At least 4 years relevant work experience required.  Relevant work experience will include basic research techniques, analytical ability with business and financial acumen.
  • Fundamentals of utility finance and accounting.
  • Extensive knowledge of retail electric sales, enrollment and billing activities.
  • Demonstrated proficiency of SAP, ABP Revenue Manager, EDI and Microsoft Office applications.
  • Understanding of utility contracts and contract terminology.  
  • General understanding of forecasting and planning concepts, as well as commodity markets.
  • Practical business experience in a fast-paced operational environment preferred.
  • Strong customer service skills.
  • Background knowledge of retail electric industry preferred.
  • Project management experience with small size projects.
  • Strong analytical skills with exceptional and consistent attention to detail.
  • Strong communication skills and ability to work cross functionally.
  • Questioning attitude and willingness to make recommendations when process and system improvements are needed.
  • Positive attitude and proactive behavior.
  • Strong organization skills with ability to multi task, prioritize and meet deadlines.


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Revenue, Manager, ERP, Revenue Management, Law, Finance, Management, Technology, Legal