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Scrum Master -Agile Coach (Remote)


Akron, OH, US, 44320

Job Function:  Digital Factory
Employee Type:  Reg Full Time (FT)
Requisition ID:  60485



FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity


This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]


The ability to work remotely within the United States may be available based on business need.  This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.


We have recently embarked on a Digital transformation journey, by launching our Digital Factory where we are reimaging the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:

  • Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and move to new residences.
  • Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers.
  • Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system.


As a Scrum Master – Agile Coach at FirstEnergy, you will be a leader and steward of the Agile/Scrum practice for digital squads developing analytical and journey products. Your primary responsibility is to work alongside Agile Coaches to educate and mentor Scrum Masters and squads, empowering them to become more Agile.  You will support digital Scrum squads with a Product Owner in their delivery of incremental value for their products each sprint.  You will remove impediments and act as a shield from external distractions, create a safe working environment, and help self-organizing, self-managing squads achieve their goals. 


What you’ll do:

  • Build and coach high performing squads in developing analytical, journey, or automation products.
  • Identify ways to strengthen squads, IT teams and Business teams in their understanding of Agile/Scrum concepts and principles.
  • Teach, maintain, and improve Agile/Scrum process documentation, including tools, templates, and playbooks.
  • Ensure Scrum practices are used and improved within and across squads.
  • Coordinate and support inter-squad dependencies through Scrum of Scrums and other mechanisms.
  • Bring transparency to the Business and IT organization about development and grow trust between Business, IT and the Digital Squads.
  • Identify trade-offs between the short- and long-term benefits to drive shared vision between squads, Product Owners, and business unit stakeholders.
  • Foster a continuous-learning environment and culture of courage, trust, and focus.


Who you are:

  • A bachelor’s degree in a quantitative discipline such as Computer Science, Engineering or related field with 9 years related experience.  In lieu of a degree, 11 years of related experience.  Related experience includes knowledge and application of Agile and Scrum practices.  Having Certified Scrum Master (CSM), Certified Scrum Coach (CSC) or similar certification is a plus.
  • In-depth experience leading and working with cross-functional teams as a Scrum Master or Agile Coach.
  • Strong communication skills with confidence to be the voice of authority and a willingness to advocate for the team.
  • Poise and comfort coaching and teaching teams and individuals.
  • High-energy and passionate outlook to your work and the ability to influence and positively impact peers.
  • Ability and desire to learn, grow, and work across FirstEnergy and deliver results
  • A deep passion for innovation and strong collaboration skills with the fluidity to work with technical teams and non-technical stakeholders.


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

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