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Scrum Master - Remote


Akron, OH, US, 44320

Job Function:  Information Technology
Employee Type:  Reg Full Time (FT)
Requisition ID:  41604



FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity


This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]


The ability to work remotely within the United States may be available based on business need.  This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, New York, Oregon or Washington at this time.


We have recently embarked on a Digital transformation journey where we are reimaging the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:

  • Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and move to new residences.
  • Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers.
  • Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system.


What you’ll do:


As a Scrum Master at FirstEnergy you will lead the Agile scrum process for digital squads developing analytical and journey products. You will work on digital scrum squads with a Product Owner to deliver incremental value each sprint for the products and coach others on Agile methodologies.  Your primary responsibility is to help the self-organizing, self-managing squad achieve its goals.  You will remove impediments and act as a shield from external distractions, create a safe working environment and you are an innovator who constantly seeks continuous improvement.  Furthermore,

  • You will build and coach high performing Digital Squads in developing analytical or journey products
  • You will look for ways to strengthen digital squads, IT teams and Business teams understanding of Agile / Scrum concepts and principles
  • You will ensure squad actions are aligned with the vision of working on the digital teams
  • You will ensure Scrum practices are used and improved within and across squads
  • You will bring transparency to the Business and IT organization about development and grow trust between Business, IT and the Digital Squads
  • You will identify trade-offs between the short and long term benefits to drive shared vision between the digital squad and product owner
  • You will foster a continuous learning environment helping squads to inspect & adapt



What You Will Need to be Qualified:


  • You have a bachelor’s degree in a quantitative discipline such as Computer Science or another related field. In lieu of a degree, you have 4 years of related experience.
    • Related experience includes working in an Agile and Scrum environment.  If you are a Certified Scrum Practitioner (CSP) or Certified Scrum Coach (CSC) that is a plus. 
  • You are assertive, with the confidence to be voice of authority and not afraid to do what is best for the team
  • You bring a high-energy and passionate outlook to the job and can influence those around you.
  • You are knowledgeable about various Agile methodologies and experienced in coaching Scrum teams.
  • You have excellent problem-solving, organizational and analytical skills, with the ability to coach and mentor all roles on a Scrum team.
  • You have technical experience working with various tech stacks and coaching development teams
  • You are willing to travel throughout the organization and service territory and work extended hours, as required




Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

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