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Supervisor IT Solutions - HR & Supply Chain (Remote)


Akron, OH, US, 44320

Job Function:  Information Technology
Employee Type:  Reg Full Time (FT)
Requisition ID:  69725



FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity


This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]


The ability to work remotely within the United States may be available based on business need.  This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.




This position supervises and coordinates the IT operations and staff responsible for the development, enhancement, integration, and support of the Human Resources and Supply Chain business units.  The position ensures that operational, procedural, and regulatory requirements are met. In addition, it is a communication point between IT and the business portfolio to ensure delivery on critical technology initiatives. The successful candidate will also perform normal supervisor duties with ownership oversight of areas including budgeting, staffing, project management, work management, and vendor management.  The position conducts Performance and Talent Management for those individuals residing in their organization.  Finally, seamless coordination between this position and other IT organizations is required to successfully deliver Human Resources and Supply Chain business solutions.


Responsibilities Include:

  • Providing daily supervision and guidance to the Human Resources and Supply Chain groups that are responsible for the business systems utilized by Corporate HR, Field HR, Employees, Managers, Corporate SC, Procurement, Warehousing
  • Ensures high level of reliability and availability of these systems
  • Leads a high performing team, manages a variety of technologies
  • Leads numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within defined boundaries regarding scope, schedule, and budget
  • Participates in the overall planning for IT, and communicates technology changes, opportunities, and constraints to a business-oriented audience
  • Directs personnel actions in accordance with the company’s guidelines and procedures
  • Performs regular check-in conversations with employees and provides coaching and feedback on priorities, performance, expectations, professional development, and career growth.  Develops cohesive and effective teams.
  • Ensures that change management procedures are properly followed, with an emphasis on applications that impact company financials.
  • Maintains strong relationships with FirstEnergy business units, to enable effective prioritization of work based on established business needs
  • Maintains strict adherence to FirstEnergy safety programs and guidelines
  • Champions FirstEnergy’s Core Values & Behaviors, through coaching and by personal example
  • Available during non-standard hours when project schedules and maintenance issues dictate


Qualifications include:

  • Bachelor’s degree in MIS, CIS, Computer Science, or Business-related field with 7 years of related experience required. In lieu of a degree, 9 years of related experience required. Industry certifications may be considered in lieu of a degree
    • Related experience includes, but is not limited to: Experience working on projects integrating complex systems, networks, or applications
  • Experience developing and implementing operational plans, which may include budgets, processes, and five-year road maps
  • Experience leading a team including coaching personnel is required
  • Knowledge of ITIL concepts with a focus on configuration management, change management, and incident management
  • Experience developing employees to retain a diverse workforce 
  • Ability to observe employees, assess performance, and provide feedback
  • Ability to create development plans for employees to gain necessary knowledge and skills to successfully perform their duties
  • Ability to plan for and support employees in career development opportunities
  • Strong interpersonal, communications, presentation, training & mentoring skills
  • Work effectively in a virtual team environment
  • Previous experience supporting a regulatory environment including compliance controls (ie: Sarbanes Oxley) is preferred


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification




FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Supply Chain, Supply, HR Manager, Compliance, Computer Science, Operations, Human Resources, Legal, Technology