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Supervisor - QA Automation Development - Remote


Akron, OH, US, 44320

Job Function:  Digital Factory
Employee Type:  Reg Full Time (FT)
Requisition ID:  64744




FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity


This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]


The ability to work remotely within the United States may be available based on business need.  This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.


We have recently embarked on a Digital transformation journey, by launching our Digital Factory where we are reimaging the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:

  • Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and move to new residences.
  • Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers.
  • Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system.


What you’ll do:


The Supervisor of the QA Automation Development team will lead a group of QA Automation Engineers through creating comprehensive automated tests for new features that are created for business units across the company. The role leads their team members working in Agile squads through the application lifecycle, challenging technical constraints and removing barriers to product delivery. This leadership role works closely with all team members to create modular, scalable solutions that address and incorporate future architectural changes and designs. The role will drive the teams’ development practices in test driven requirements, continuous integration, and automated deployment.

  • Actively lead a high performing, empowered team that develops customer and employee centric solutions using modern digital technologies
  • Providing daily leadership and guidance to QA Test Automation Developers
  • Advocating a culture of sharing, re-use, design for scale stability, and operational efficiency of testing digital products
  • Ensuring a high level of reliability and availability for all solutions developed, while adhering to SOx controls, CIP regulations and internal policies like account/password management
  • Ensuring adherence to application development standards and governance
  • Supporting numerous projects and activities simultaneously, ensuring that squad objectives are consistent with overall Innovation & Digital Factory objectives within scope, schedule, and budget (cost to achieve)
  • Participating in the overall project planning for and resource balancing for the QA Test Automation team
  • Leading architecture road mapping efforts to ensure a modern testing technology stack is maintained, including the use of Cloud technologies
  • Performing quarterly check-in conversations with employees and providing coaching and feedback on performance, expectations, professional development, and career growth
  • Ensuring that the group follows IT change management procedures for product releases
  • Championing FirstEnergy’s Core Values & Behaviors, through coaching and by personal example
  • Supporting major incidents, project activities and support concerns off hours as required


Who you are:


  • Bachelor’s degree in Computer Science, Management Information Systems, Engineering, or similar technology-focused study with 7 years of related experience required. In lieu of a degree, 9 years of related experience required.
    • Related experience includes but is not limited to working on IT development projects as a developer and leader.
  • Strong aptitude for technology with previous experience as a developer or technical lead or architect with inight into the newest development technologies and trends in automated testing. Related experience includes but is not limited to Automated web testing using Java, Selenium, Ruby, TestNG or similar testing Frameworks. Knowledge of Appium a plus.
  • Demonstrated knowledge of testing processes, standards, and best practices
  • Role model of FirstEnergy’s core values and behaviors; unwavering integrity and trustworthiness
  • Understanding of Agile/Scrum development with DevOps methodologies geared toward rapid prototyping and piloting of cloud solutions
  • Strong interpersonal, communications, presentation, training & mentoring skills
  • Ability to observe employees, assess performance, and provide feedback
  • Ability to plan for and support employees in career development opportunities
  • Knowledge of developing operational plans, budgets, process, and roadmaps
  • Knowledge of software development lifecycle best practices and Accessibility compliance best practices and tools
  • Ability to work effectively across the organization with other IT and Business departments


Preferred Qualifications:


  • Experience in agile project management methods including milestones, progress status, proper documentation, and deliverables with the ability to prioritize
  • Experience/Knowledge using Azure Devops to manage source code, manage developer tasks and bugs, and perform builds/deploys.
  • Gherkin or equivalent behavior driven development experience
  • Experience or knowledge of Browserstack service for testing mobile apps
  • Experience with the ExtentReport library for generating Selenium reports
  • Experience with Maven to support the project build and reporting processes
  • Working knowledge of the Azure Devops cloud architecture (using IaC to stand up temporary infrastructure to execute automated tests to facilitate running our tests asynchronously in Azure)


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Testing, Cloud, Developer, QA, Quality Assurance, Technology, Quality