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Supvervisor, SCADA System Administration


Akron, OH, US, 44320

Job Function:  Information Technology
Employee Type:  Reg Full Time (FT)
Requisition ID:  21104



FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a generating fleet with a total capacity of more than 5,000 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.


Supervisor of Dx SCADA System Administration manages the daily activities of the Dx SCADA Systems team. This team manages the application software to support FirstEnergy’s Distribution (Dx) SCADA (a component of the DMS) environment.  The team focuses on ensuring a world class SCADA system for use by Distribution Operations. This position is focused on the administration and development of the Dx SCADA platform, LiveData interfaces, Oracle NMS interfaces, eterraSource interfaces, and related system administration, scripting, and development to ensure a cohesive DMS system built with components from various vendors.


System Administrators have a fundamental responsibility to ensure the computing health of the overall Dx SCADA system. Members of the team must ensure compliance with industry standards and regulatory requirements.




Lead a team of analysts, engineers and system administrators in the architecture, configuration, deployment and maintenance of the FirstEnergy Distribution SCADA platform.


Principal Accountabilities

  • Ensures high level of reliability and availability of the Dx SCADA systems. 
  • Installs, Manages and Tunes a mission-critical real-time architecture that supports distribution operations 24x7x365 with zero downtime - utilizing real-time databases, software and networking technologies.
  • Manages the testing and deployment of patches and software upgrades.
  • Solves complex problems and troubleshoot functionality for issue identification in conjunction with other IT personnel.
  • Creates and maintains system documentation and procedures to ensure governance and standards.
  • Utilizes version control in configuration and/or development activities to ensure tracking during development.
  • Utilizes available technologies to administer, automate, test and deliver systems and tools for use by the Dx SCADA Modeling and Design team.
  • Passionately pursues configurations that increase the productivity of the team, and improve the user experience of the Dx SCADA system.
  • Actively engages in complex technical, standardization and procedural discussions to advance Dx SCADA platforms and ensure they remain highly available, redundant and performant.
  • Clearly communicates in both written and oral mediums to peers on the team and department leadership.
  • Eager and active participant in training activities – including training activities at remote vendor locations as required by supervision to become proficient in vendor tool sets.
  • Executes work to assure on-scope, on-schedule, deliveries with excellent attention to detail.
  • Directs personnel actions in accordance with the company’s guidelines and procedures.  Engages in the talent management processes.  Develops cohesive and effective teams.  Clearly communicates priorities & expectations to the staff.
  • Mentors & coaches’ staff on work related issues.
  • Champions FE’s Core Values & Behaviors, through coaching and by personal example.




  • Bachelor of Science degree in Computer Science, Information Systems Management, Electrical Engineering, Electrical Engineering Technologies a similar related technical discipline, or commensurate experience.
    • Commensurate experience includes but is not limited to an additional 4 years of professional experience working with EMS/DMS systems beyond what is required below.
  • Required experience from at least one of these two experience categories:
  • A minimum of 3 years of experience with GE (legacy Alstom) eterra systems – including but not limited to one or more of the following: eterraHabitat, eterraPlatform, eterraControl, eterraSource and associated tools. Experience in the following specific areas is preferred:
      • Experience with GE (legacy Alstom) eterra EMS/DMS system components, software and management principles.
      • Ability to manage PROCMAN, CFGCTRL, NETIO, ISD and associated system configurations, code, and architectures.
      • Experience performing Habitat system builds
      • Experience with hdbrio, hdbimport/export, HabConnect tools
      • Familiarity with eterra database schemas including SCADAMOM and/or ALARM
  • A minimum of 6 years architecting, developing, or administrating in a major SCADA vendor’s platform that is not the eterra system:
      • Major vendors shall be determined to be acceptable based on similar data sizes, application complexities and deployment methodologies.
      • Similar technical complexities to the various areas requested for eterra administration tasks above shall be able to be explained by applicants.

  • Experience leading teams (organizationally or on project teams) is required. Candidates should be prepared to discuss this requirement in depth.
  • Experience administrating and/or configuring high availability of complex software applications through configuration, version management and innovating with vendor tool sets.
  • Experience with real-time systems, real-time architectures and databases including modeling and revising data through software applications or bulk/batch import/export processes
  • Proven track record of implementing major IT software projects or upgrades.
  • Familiarity with client/server environments.
  • Ability and willingness to travel to company sites, work flexible hours, and be available for call-in and after-hours support (7X24 operations).
  • Excellent oral and written communication skills, and strong interpersonal skills to work effectively with people at all levels and with varying backgrounds.
  • Highly motivated to work independently and productively within a virtual environment (i.e. working with remote co-workers using virtual technologies).
  • Demonstrated ability to work effectively and lead a team.
  • Demonstrated ability to effectively prioritize and plan work, work on multiple concurrent tasks, and meet deadlines.
  • Proven ability to troubleshoot and solve non-routine problems with little or no guidance.
  • Willingness to openly share knowledge with others on the team.


  • Experience leading EMS/DMS system teams
  • Experience leading teams within a distribution control center environment
  • Understanding of IT software development life cycles
  • Experience with IT general controls which include but are not limited to change management, release management, and Cyber Security policies and procedures
  • Knowledge in areas such as security, network, integration.
  • Knowledge of dynamic routing protocols such as EIGRP, OSPF, BGP.
  • Knowledge of MPLS transport systems. Knowledge of basic networking skills, switching (L2), routing (L3), dynamic routing protocols, MPLS, VPLS and/or BGP
  • Working knowledge of IP network communications architectures including routing and switching.
  • Knowledge of firewall ruleset management practices.
  • Knowledge in Active Directory integration activities such as multi-domain forests and their interaction with complex applications.
  • Experience with databases, particularly Habitat and/or Oracle. Database replication, partitioning and failover experience preferred.
  • Computer programming or scripting skills such as Microsoft Visual C++, C# , PERL, etc.
  • Electrical background in Power Systems Engineering or Communications Engineering
  • Experience with DNP3.0 SCADA protocol.
  • Experience with RS232, RS485 communications.
  • Working knowledge of industry standard SCADA Commissioning practices


Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: System Administrator, Engineer, Electrical, Database, Oracle, Technology, Engineering