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Transaction Management Analyst


Akron, OH, US, 44320

Job Function:  Business Analyst
Employee Type:  Reg Full Time (FT)
Requisition ID:  22504

FirstEnergy at a Glance

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a generating fleet with a total capacity of more than 5,000 megawatts.

About the Opportunity

This is an open position with FES, a subsidiary of FirstEnergy Corp. [FES]


The Transaction Management team is guided by the customer-centric value and supports FirstEnergy Solutions' (FES) retail sales strategy through ease of transaction for new customers and retention of the existing customer base. The team is responsible for coordination of customer transactions, process review, contract analysis, issue resolution, and strategic improvement management for FES’ customer operations.


Responsibilities include:

  • Providing a high level of customer service, continuous support and proactive involvement with leadership and peers on reporting and analysis of business unit activities
  • Identifying, tracking and processing enrollment, drop and renewal activities for commercial, industrial and residential customers.
  • Performing daily transaction activities
  • Assisting in the processing of customer contracts including coordination of legal reviews, implantation of standard and non-standard contract language and application of contracts to enrollment of a customer
  • Understanding, tracking and implementing transactional rules for each Electric Distribution company (EDC)
  • Conducting transactional specific research, analyzing data, interpreting results, making recommendations and perform appropriate corrections
  • Consistently anticipating and delivering against a defined action plan
  • Developing effective working relationships with employees at all levels of FirstEnergy
  • Offering ideas and suggestions to improve work processes and projects
  • Working closely with all FES business groups and management teams to assist resolving customer issues in a timely manner
  • Working with IT to translate business requirements by creating IT system functional specification documents and creating test plans for system implementations and upgrades
  • Following clearly defined processes and policies to mitigate risk


Qualifications include:

  • Bachelor’s Degree in Finance, Computer Science, Business Administration or related fields required
  • At least one year of relevant work experience required.  Relevant work experience will include basic research techniques, analytical ability with business and financial acumen.
  • Practical business experience in a fast paced operational environment preferred
  • Strong customer service skills
  • Business and financial acumen
  • Knowledge of Fundamentals of finance and accounting preferred
  • Background knowledge of retail electric industry preferred
  • Project management experience with small size projects
  • Strong analytical skills with exceptional and consistent attention to detail
  • Strong communication skills and ability to work cross functionally
  • Basic knowledge of contracts and contract terminology
  • Questioning attitude and willingness to make recommendations when process and system improvements are needed
  • Positive attitude and proactive behavior
  • Strong organization skills with ability to multi task, prioritize and meet deadlines
  • Proficient in Microsoft Office applications (Excel, Access, PowerPoint and Word). Working knowledge of database query tools or knowledge of SAP or related enterprise resource planning (ERP) packages a plus.








Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Manager, ERP, Computer Science, Database, Management, Technology, Research