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Mgr, Operations Svcs


Cleveland, OH, US, 44103

Job Function:  Management
Employee Type:  Reg Full Time (FT)
Requisition ID:  41264



FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity


This is an open position with Cleveland Electric Co., a subsidiary of FirstEnergy Corp.  [CEI]


This position reports to the Director, Operations Support and is accountable for managing the Underground Distribution System within the Illuminating Company.


Responsibilities Include:

  • Directing and developing staff responsible for work associated with ducted underground lines and network construction, operations and maintenance.
  • Interpreting labor agreements thoroughly; understanding and applying labor agreements, human resources policies and other company regulations fairly and equitably for all employees.
  • Ensuring adherence to FirstEnergy Preferred Practices, Manual of Operations, Construction Standards and the Accident Prevention Handbook.
  • Assisting the emergency outage restoration process and providing assistance to other areas when needed.
  • Being accountable for the maintenance and repair of the underground electrical system in order to provide reliable service, while maintaining a high level of safety commitment throughout the department.
  • Ensuring timely and efficient electric service to new and existing customers, while measuring and monitoring the departments performance, in the light of goals and objectives, to ensure an effective and efficient operation.
  • Coordinating response efforts regarding major disturbance and emergencies to ensure prompt return to service of affected customers.
  • Recommending and/or implementing, where applicable, changes in job procedures in order to obtain maximum efficiency and effort.



Qualifications include:

  • Bachelor’s degree in Engineering or a related discipline with 7 years related experience required. In Lieu of a degree, 9 years of related experience required. Advanced degree is a plus.
    • Related experience includes but is not limited to: electrical transmission and distribution systems, operations, leadership, construction and maintenance, underground and substations, scheduling and union experienc.
  • Management/leadership experience preferred of front-line supervision.
  • Must be a highly motivated, enthusiastic leader who functions well independently and can communicate, motivating and driving positive workforce change and process improvement.
  • Must be an active thinker and team player who positively challenges those around him/her and is mentally flexible and cooperative.
  • Possessing a working knowledge of electrical engineering practices, underground systems, substation, communications, metering, relay and other electrical equipment is preferred.
  • Possessing a working knowledge of distribution engineering, transmission and distribution, underground line construction and maintenance practices, and overall district operations is preferred.
  • A thorough understanding of the Labor Agreement, the company’s Accident Prevention Handbook, the National Electric Safety Code, as well as the company’s policies, procedures and standards is required.
  • Must possess and maintain a valid state driver’s license.
  • Ability to learn other computerized applications such as: Customer Request Work Scheduling (CREWS), the Power Outage Reporting System (Power On) which provided information on location and expected duration of outages and Geographic Information Systems (GIS), Cascade.
  • Effective leadership skills, to communicate with and direct work of others, ensure safety and create productive and positive work results.
  • Experience in a union environment and the ability to manage under the provisions of a union contract and apply all provisions without preference.




Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Cleveland

Job Segment: Operations Manager, Manager, Electrical, Engineer, Operations, Management, Engineering