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Business Analyst


Fairmont, WV, US, 26554

Job Function:  Business Analyst
Employee Type:  Reg Full Time (FT)
Requisition ID:  66705

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.


This position is primarily responsible for supporting Customer Management in developing and implementing solutions that facilitate day-to-day business within the business controls area of Customer Service. The person in this position will develop, implement, and maintain applications, processes and procedures that include Qlikview reports, spreadsheets, macros, and ad-hoc queries to fulfill financial and operational controls obligations. This position also supports the Data Lake.


The position reports to the Supervisor, Customer Service Systems and can be located at any FE location.


Responsibilities include:

  • Developing, maintaining business tools, and/or developing creative ad-hoc solutions using one or more of the following: Excel, QlikView, Power Bi, TOAD, SAS, and SQVI.
    • Tools may include scripts and macros
  • Representing Billing and Customer Service Controls as the primary SME in data mining and reporting strategy teams
  • Leading or supporting process improvement efforts including seeking opportunities to improve routine/streamline processes
  • Assisting with conducting research and compiling data, prepare reports and summaries
  • Using knowledge of company tariffs and commission regulations to help implement changes to current practices as needed
  • Responding to regulatory requests
  • Meeting internal and external customer expectations with prompt, courteous, timely and accurate information
  • Building relationships and credibility across the organization and interacting professionally within all levels of the organization
  • Managing multiple assignments with varying delivery timelines


Qualifications include:

  • Two-year or four-year degree in a related discipline is preferred, along with minimum 4 years relevant work experience required. In lieu of degree, minimum 7 years relevant work experience will be required.
    • Relevant work experience will include strong analytical skills with intermediate technical ability and a strong customer service focus
  • Critical thinking and problem-solving skills
  • Experience with process mapping software preferred
  • Ability to lead, plan, and organize multiple program initiatives
  • Proficient in Microsoft Office applications (Word, VISIO, PowerPoint)
    • Expert in Excel
  • Knowledge of SAP, SAS/TOAD, and scripting preferred
  • Effective interpersonal communications skills to aid in working across the organization
  • Strong written and verbal communication skills
  • Excellent customer service skills
  • Knowledge of SOx principles a plus
  • Ability to recognize and implement process improvements
  • Ability to work independently and as part of a team
  • Ability to map processes and identify potential risks involved



Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Morgantown

Job Segment: Business Analyst, Data Mining, Developer, Business Process, Finance, Technology, Management