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Application Configuration Analyst B IV


Greensburg, PA, US, 15601

Job Function:  Information Technology
Employee Type:  Reg Full Time (FT)
Requisition ID:  69099

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.


The ability to work remotely within the United States may be available based on business need.  This option is not currently available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, New York, Oregon, or Washington.


An IT Application Configuration Analyst on the GIS Systems team is responsible for enhancing, maintaining, and supporting all of FirstEnergy’s Geographic Information Systems and related integrations.  This position is responsible for systems such as ESRI ArcGIS Enterprise, CYME, Feature Manipulation Engine (FME), SSP Lifecyle, SSP MIMS, and SSP Productivity.  The GIS systems are foundational to support data analytics, design, engineering, outage restoration, vegetation management, and work execution for FirstEnergy Utility Operations. 


What you’ll do:

  • Manage and operate ArcGIS Enterprise including ArcPro and Portal

  • Design, configure and support integrations using FME, JSON, REST APIs, Oracle stored procedures, Python, SQL scripts, etc...
  • Constantly look for better ways of solving technical problems and improving solutions
  • Work with business units to collect requirements and develop functional specifications
  • Work on cross-functional teams to accomplish overall IT projects and objectives
  • Create and execute unit test plans related to product enhancements, implementations, patches, or upgrades
  • Document processes/procedures and specifications for peers
  • Respond to 2nd/3rd level support requests that are related to GIS technologies
  • Escalate issues and defects to third party vendors
  • Respond to out-of-hours operational issues


What you will need to be qualified:

  • Bachelor's degree in Computer Science, Computer/Management Information Systems, Geology, a related degree, or commensurate experience
  • Minimum 2-4 years related experience
    • Related experience includes, but not limited to, software development and integration experience with C#, C++, .Net, Python, REST API, or SQL
    • Experience supporting vendor developed enterprise system, preferably ArcGIS Enterprise or ESRI partner
  • Highly motivated to work independently and productively, but also able to effectively collaborate and build relationships in a virtual environment
  • Excellent problem-solving, organizational, and analytical skills
  • Quickly learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology
  • Experience in the utility industry is preferred

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Pittsburgh

Job Segment: GIS, Geology, Design Engineer, Information Systems, Database, Technology, Engineering