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Director, Claims - Akron, OH or Greensburg, PA


Greensburg, PA, US, 15601

Job Function:  Management
Employee Type:  Reg Full Time (FT)
Requisition ID:  11841


About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00]



Located in Akron, Ohio or in Greensburg, Pennsylvania, this position will oversee the Corporate Claims group.  The Director, Corporate Claims will report to — and as applicable, will act at the direction of — the Legal Department.


Corporate Claims investigates and manages the defense of legal actions and major claims initiated by third parties against the Company and negotiates settlements to satisfy certain claims. This group analyzes information, reviews legal documents, interviews relevant parties and experts, attends depositions and settlement conferences, and interacts with and supports outside legal counsel on cases. Corporate Claims also oversees collection efforts on Company claims against third parties. It also works with multiple business units including Regional Claims, Engineering and Line departments.  If this position is filled with a licensed attorney, the Company expects the attorney to provide legal services and advice.


Responsibilities include:

  • Providing advice and counsel to the Company on matters related to the Company’s business (including legal advice, if the position is filled with an attorney)
  • Accountable for the performance and results of a team(s) within own discipline or function
  • Providing leadership and direction to fellow team members
  • Managing and developing professional employees and supervisors
  • Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and changes that are occurring
  • Conducting mid-year and year-end performance reviews for direct reports
  • Engaging employees to establish and achieve scheduled milestones and appropriate benchmarking measures for safety, reliability, customer service, financial performance, and/or compliance
  • Leading efforts that increase productivity and goal accomplishment across Business Unit
  • Analyzing legal documents such as complaints, answers, motions, briefs and the like and work closely with outside counsel and the team to develop legal strategies
  • Providing day to day management and handling of major cases and major claims including (but not limited to) attending depositions, witness interviews, court appearances, settlement conferences, pre-trials and trials, site inspections, major claims investigations and handling discovery matters.  If an attorney, the Director, Claims may be called upon to enter his or her appearance in certain matters (as appropriate) on behalf of the Company
  • Adhering to strict compliance with the written Claims Processes
  • Maintaining working knowledge of all litigation and major claims matters within the Company and, if an attorney, providing legal advice and legal evaluation on litigation matters and major claims
  • Ensuring accurate and timely updates are made to all case reports, trial reports, litigation notes and the like
  • Supervising and managing the receivable claims process for all matters within the company
  • Administrative functions such as invoice/expense review and approval, assist Risk Management with insurance approvals, review/update retained evidence, provide quarterly insurance updates, gather, prepare and maintain investigative materials for major claims, maintain GCC’s Reserve Report
  • Understanding and managing work according to departmental budget while maintaining budget guidelines
  • Working closely with the Legal Department, particularly in conjunction with significant litigation, major claims, root cause analyses, and other incidents




  • Bachelor’s degree in Business or related discipline required.  Juris Doctor degree optional with license to practice law in good standing in at least one jurisdiction in which the Company does business
  • Minimum 12 years professional work experience required
  • Experience at or with insurance carriers and coverage policies beneficial
  • Experience leading and managing teams
  • Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint). SAP experience a plus.
  • Highly driven, self-motivated and enthusiastic leader capable of communicating, motivating, and driving workforces toward positive change and improvement
  • Maintain a high level of professionalism in communications both inside and outside of the Company
  • Experience in process and project development, planning and analysis, and performance reporting
  • Exceptional relationship management, leadership, teamwork, and managerial skills
  • Strong written and verbal communication skills to make clear, accurate, and concise written and verbal reports
  • Demonstrated ability to manage multiple projects and the ability to lead others in achieving goals for the benefit of the business unit and FirstEnergy
  • Ability to make accurate decisions; demonstrate sound judgment



Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Pittsburgh

Job Segment: Claims, Manager, Law, Engineer, ERP, Insurance, Management, Legal, Technology, Engineering