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Distribution Tech Supervisor


Lebanon, PA, US, 17042

Job Function:  Distribution
Employee Type:  Reg Full Time (FT)
Requisition ID:  36007

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with Met-Ed, a subsidiary of FirstEnergy Corp. [ME]


The Distribution Tech supervisor position, located in Lebanon, PA, is responsible for supervising the planning, scheduling, and technical work for the Distribution Lines function of the company.

Responsibilities include:


  • Demonstrating and directing a solid commitment to all aspects of safety, strengthening the commitment to safety throughout the Lines staff.
  • Coordinating and supervising the daily activities of Distribution Techs, administrative support, and bargaining unit personnel by making decisions guided by policies, procedures, and business plan which help to drive continuous improvement across the business unit and FirstEnergy.
  • Working with work management group to identify opportunities to ensure accuracy of data to achieve targets for capital and O&M budgets.
  • Reviewing capital orders to ensure correct time, material and invoice charging.
  • Continually seeking opportunities to increase customer satisfaction and broaden / deepen relationships; anticipating customers’ needs and proposing alternative solutions when necessary.
  • Identifying and coordinating the specific construction and maintenance work activities and manpower required to complete a work request in compliance with company standards and legal / regulatory requirements.
  • Coordinating work request activity with other customers, contractors, internal entities and line department sections (including contacts beyond normal work hours, as appropriate), and providing status updates when requested.
  • Calling in UG Utility locates (i.e., OUPS, PA ONE CALL, MISO Utility Tickets).
  • Submitting switching requests to the Distribution Control Center and Transmission Control Center.
  • Submitting requests for outages in the Outage Management Database (reverse IVR).
  • Defining, coordinating and assuring the availability of the materials, equipment, special tools, and permits needed to establish work commitment dates and taking steps to expedite delivery when necessary and /or practical.
  • Maintaining a firm two-week plan of section activities, and a one-month projection of anticipated future activities providing management with a daily work plan and job contingency strategy.
  • Monitoring the backlog of work and section productivity and providing management with weekly updates on progress.
  • Reviewing completed field prints and associated material list for accuracy and job packet completeness prior to job close out.
  • Aiding during emergencies and storm-related activities and traveling to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites, when requested.



  • Bachelor’s degree in Engineering Technology or related discipline and 4 years' related work experience is required.
  • OR Associate’s degree in Engineering Technology or related discipline and 6 years' related work experience is required.
  • OR High School Diploma / GED and 8 years' related work experience.  Related work experience includes knowledge of construction and maintenance practices (i.e. overhead lines, underground lines, substation, etc.), procedures, work methods, materials, equipment and tools which would be used to determine the resources necessary to perform construction and maintenance work activities.
  • Awareness of National Electric Safety Code (NESC) and National Electric Code (NEC).
  • Demonstrated ability to effectively interpret work requests, engineering drawings, schematics, equipment instruction manuals and procedures to develop accurate work plans.
  • Working knowledge of the purpose, function, and operating characteristics of equipment and systems, (i.e. substation, overhead lines, underground lines), as well as working knowledge of construction methods, maintenance practices, service practices, standards and procedures.
  • Skill in the development, collection, organization, and analysis of information from a variety of sources to compile and monitor reports (i.e., POFU, ESSS, WMI, etc.), providing information on backlog and productivity.
  • Superior analytical skills and be able to effectively work with all levels of employees, as well as with customers, contractors and the general public, in a professional and courteous manner.
  • Knowledge of residential, commercial and utility electrical distribution and control systems.
  • Full proficiency with PC software applications including Microsoft Office, along with knowledge of SAP, geographical information system (GIS), customer request work scheduling (CREWS), Click, Syclo, power outage reporting system (PowerOn), computer aided drafting (CAD/AutoCAD) and Energy Delivery Outage Application. Experience with database query tools (Hyperion/BRIO, Business Explorer Analyzer (BEX), Cognos) and experience using Visual Basic is preferred.
  • Able to understand and apply knowledge of legal and regulatory requirements.
  • Understand and apply the company’s Accident Prevention Handbook to safety in the workplace.
  • Able to identify, troubleshoot, and resolve problems on projects and/or processes.
  • Provide both internal and external quality customer service and demonstrate effective verbal and written communication skills.
  • Possess leadership qualities that allow one to provide effective guidance to others, coach others in effective decision-making and facilitate meetings.
  • Have access to a vehicle to commute to various facilities and locations as required, and possess a valid driver’s license.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team


# CB

Nearest Major Market: Harrisburg

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