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Customer Service Representative


Pt Pleasant, NJ, US, 08742

Job Function:  Customer Service
Employee Type:  Reg Full Time (FT)
Requisition ID:  42744

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with JCP&L, a subsidiary of FirstEnergy Corp. [JCPL]

Responsibilities include:

  • Receiving customer service requests and preparing paperwork to create or terminate electric service
  • Performing credit reviews for new accounts
  • Accepting credit deposits and customer payments, balancing cash drawer and preparing bank deposits
  • Performing clerical duties associated with collection activity and making phone calls to delinquent accounts
  • Preparing appropriate orders for record correction, field investigation and collection documents
  • Handling security deposits
  • Handling administrative work applicable to active and inactive accounts
  • Handling calls during emergency conditions and service interruptions
  • Processing and responding to customer inquiries
  • Reviewing and monitoring delinquent accounts; assisting with direction of field collection activity and maintaining records - Preparing necessary reports relative to delinquent accounts receivable


Qualifications Include:

  • High school diploma or GED required
  • Minimum 0-2 years work experience required
  • Must pass company approved CSR test/s before completion of temp to hire assignment
  • Proficient with Microsoft applications (Word, Excel, PowerPoint)
  • Ability to work overtime and emergency call out situations
  • Good analytical skills and judgement
  • Strong verbal and written communication skills
  • Ability to learn company tariffs and state regulatory commissions



EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies.  We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests.  Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration.  You must have Adobe Acrobat Reader on your computer. 

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Bargaining Unit 

FirstEnergy Human Resources Team

Nearest Major Market: Toms River

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