Share this Job

Assoc Tech Specialist Field Technical Support- PA


Reading, PA, US, 19612-6001

Job Function:  Distribution
Employee Type:  Reg Full Time (FT)
Requisition ID:  61445

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

NOTE- This posting is for 2 positions for Associate Technical Specialist for  Field Technical Support


Also- The  locations of these roles are open, but the majority of work will  focus on: 2 roles in Eastern Pennsylvania.   Reporting locations are open to any FirstEnergy  Eastern PA, areas, subject to the hiring managers approval.


This position is responsible for Field Technical Support of various electrical testing of equipment across FE Territory including but arenot limited to transmission revenue metering equipment, substation grounding systems, infrared thermal, corona, RF, acoustic and SF6 imaging of various equipment in substations and TX & DX circuits.  Additional duties in support of smart meter network technology, underground cable fault locating and power measuring equipment calibration.


This is an entry level position with multiple career paths that could lead into Engineering and Leadership positions for employees that demonstrate high performance and strong work ethic.  Advance level Specialists are also responsible for ensuring high function revenue meters are performing properly by conducting or assisting with testing processes of these meters and associated equipment.  They conduct additional testing for substation construction and maintenance engineering as well as distribution support and transmission engineering.


A successful candidate would be based in and around Ohio, and Eastern PA areas- However, this position requires travel within the FE service territory which includes overnight trips.  A good portion of the work will be primarily outside on electric line rights-of-ways and in electrical substations with exposure to moisture, heat, cold, noise and uneven walking services. 


Responsibilities include:


  • Demonstrating and directing a solid commitment to all aspects of safety.
  • Providing reliable day-to-day support to supervision and other employees on assigned activities, taking steps to expedite task completion when necessary and/or practical.
  • Professionally communicating with all project team members both internal and external. Successfully interacting with a variety of levels of leadership.
  • Identifying issues and working independently, where possible, to resolve issues in a timely manner with minimal assistance.
  • Managing time and priorities, and updating management on work in progress and any other applicable status updates.
  • Identify the materials, equipment, and special tools required to complete approved technical support activities.
  • Effectively building relationships across operations.
  • Perform repair and tracking activities while solidifying skills, knowledge and maturity in analyzing data and findings.
  • Provide assistance during emergencies and storm-related activities and traveling to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites, when requested.
  • Participating in meetings and workshops to provide subject matter expertise on Smart Meter field related issues.
  • Providing intercommunication between Smart Meter Operation Center (SMOC), Meter Engineering,
  • Smart Meter Test Lab and Field Deployment.
  • Providing field support to Operating Companies throughout the Pennsylvania Service Territory.



Qualifications for the Assoc Technical Specialist

  • A 2-year degree in a technical discipline plus 1-3 years of directly relevant operating experience is preferred, or 4-year degree in a technical discipline plus 0-1 years of directly relevant operating experience is preferred. In lieu of degree 6+ years of Relevant experience will be considered.
  • Relevant experience includes, but is not limited to, system operations, FE storm process, work management, electrical equipment, and field work.
  • The candidate must have demonstrated experience in accomplishing responsibilities in a timely manner through maximizing organizational resources and employing logical approaches.
  • The candidate must have strong interpersonal skills and the ability to work independently, as well as collaboratively, with multiple departments in multiple locations.
  • The candidate must have effective written and oral communication skills and conduct oneself in a professional manner.
  • Proficient PC skills (Word, Excel) are required with core understanding of applicable technical products and/or services.
  • Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing and new relationships.
  • Effective oral and written communications skills.
  • Effective team player.
  • Willingness to work extra and/or irregular work hours.
  • Willingness to travel overnight as necessary.
  • Strong computer skills and/or experience with the current OMS/PORD platform.
  • Self-motivated with a strong work ethic.
  • Forward thinking mindset to support continuous improvement opportunities.
  • Excellent problem solving and troubleshooting skills.


Technical Specialist would include all above, plus:

  • A 2-year degree in a technical discipline plus 6+ years of directly relevant operating experience is preferred, or 4-year degree in a technical discipline plus 3+ years of directly relevant operating experience is preferred. In lieu of degree 9+ yrs of Relevant experience will be considered.
  • Relevant experience includes, but is not limited to, system operations, FE storm process, work management, electrical equipment, and field work.
  • A strong understanding of FE safe work practices.



Must have access to a personal vehicle to commute to various facilities and locations as required, possessing a valid driver’s license.


NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Job Segment: Technical Support, Engineer, Maintenance Engineer, Electrical, Technology, Engineering, Entry Level