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Business Analyst


Reading, PA, US, 19612-6001

Job Function:  Business Analyst
Employee Type:  Reg Full Time (FT)
Requisition ID:  69268

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU]

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications.


This position will be responsible for supporting the Customer Care Planning department within the Customer Experience organization. The Revenue Operations Strategy and Reporting group owns all regulatory and operational reporting for Revenue Operations and develops credit and collection strategies and solutions to reduce customer arrears and write-offs.


The position reports to the Supervisor, Revenue Operation Strategy and Reporting and can be located at any FE location.


Responsibilities include:


  • Demonstrating a commitment to FirstEnergy Core Values and Behaviors, including Safety
  • Developing operational, management, regulatory and other ad-hoc reports using a variety of querying tools including SAP, MS Excel & Access, Report Center, QlikView, Power Bl, TOAD, Visual Basic, etc.
  • Coordinating and facilitating data reviews with all stakeholders to ensure alignment and accuracy
  • Supporting initiatives to minimize and reduce customer arrears and write-offs
  • Managing projects by leading, supporting, and participating in project management including process, tools and templates, and methods of communication
  • Researching, reviewing and analyzing the effectiveness and efficiency of existing processes/tasks and recommending enhancements
  • Developing detailed process mapping for business process improvement initiatives
  • Maintaining and developing Revenue Operations procedures and process flow diagrams
  • Assisting with managing third-party Credit Collection Agencies, including data interfaces, reporting, performance reporting, commission payments, etc.
  • Coordinating vendor contracts for Revenue Operations working with Supply Chain
  • Supporting management by completing ad-hoc requests
  • Responding to external requests including rate cases, audits, data requests, complaints, benchmarking, and peer utility inquiries
  • Developing and delivering communications including reports and status updates to stakeholders
  • Working closely with IT and other departments to implement system and reporting solutions
  • Understanding Revenue Operations field operations, tariffs and regulations, and policies including but not limited to processes followed, training provided, compliance needs, and technology used
  • Mentoring and providing coaching and training as needed


Qualifications at the Business Analyst level include:


  • Bachelor's degree in Management Information Systems, Computer Science, Finance or Economics is preferred, along with 7 years relevant work experience required. Relevant experience will include experience with reporting and strong analytical skills.
    • In lieu of degree, minimum 10 years relevant work experience will be required. Relevant experience will include experience with reporting and strong analytical skills.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Sharepoint)
  • Strong reporting and analytical skills including using Microsoft Excel and QlikView
  • Attention to detail coupled with effective analytical and problem-solving aptitude
  • Ability to conduct research, analyze data, interpret results, and make recommendations
  • Self-motivator with ability to work as part of a team or independently with minimal supervision
  • Ability to manage multiple projects simultaneously focusing on meeting deadlines
  • Proven team player who contributes to team goals and supports other team members
  • Ability to identify issues or problems and determine root causes and solutions
  • Demonstrates a questioning attitude with willingness for continual growth, willingness to undertake assignments involving unfamiliar subjects, and ability to adapt and change quickly
  • Delivers quality, accurate work within established deadlines
  • Ability to work with ambiguity and in climates of significant and rapid change
  • Strong written and oral communication skills
  • Good interpersonal skills to work with all employees, customers and vendor partners
  • Knowledge of CRM/SAP is preferred
  • Knowledge of FieldNet is a plus
  • Financial background is a plus



Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Job Segment: Business Analyst, Compliance, Supply Chain, ERP, Finance, Technology, Legal, Operations