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Distribution Tech Supervisor


Westlake, OH, US, 44145

Job Function:  Distribution
Employee Type:  Reg Full Time (FT)
Requisition ID:  42085



FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.


FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.


About the Opportunity


This is an open position with Cleveland Electric Co., a subsidiary of FirstEnergy Corp. [CEI]


Responsibilities Include:

This job is responsible for supervising the planning, scheduling, and technical work for the Distribution Lines function of the Company.


Standardized Summary of Responsibilities:

  • Demonstrate and direct a solid commitment to all aspects of safety, strengthening the commitment to safety throughout the Lines staff.
  • Coordinate and supervise the daily activities of Distribution Techs, administrative support, and bargaining unit personnel by making decisions guided by policies, procedures, and business plan which help to drive continuous improvement across the business unit and FirstEnergy.
  • Conduct applicant interviews, manage employees’ performance to achieve established objectives, perform mid-year and year-end performance reviews with employees, and provide coaching on an ongoing basis.
  • Understand and manage work according to business needs, departmental budget, and regulatory requirements.
  • Identify capital solutions and work with Business Services to change orders from O&M to capital.  Review capital orders to ensure correct time, material and invoice charging.   
  • Continually seek opportunities to increase customer satisfaction and broaden/deepen relationships; anticipate customers’ needs and propose alternative solutions when necessary. 
  • Identify and coordinate the specific construction and maintenance work activities and manpower required to complete a work request in compliance with company standards and legal/regulatory requirements.
  • Coordinate work request activity with other customers, contractors, internal entities and line department sections (including contacts beyond normal work hours, as appropriate), and provides status updates when requested.
  • Call in UG Utility locates (i.e., OUPS, PA ONE CALL, MISO Utility Tickets)
  • Submit switching requests to the Distribution Control Center
  • Submit request for traffic control
  • Submit requests for outages in the Outage Management Database (reverse IVR)
  • Define, coordinate and assure the availability of the materials, equipment, special tools, and permits needed to establish work commitment dates and takes steps to expedite delivery when necessary and /or practical.
  • Maintain a firm two-week plan of section activities, and a one month projection of anticipated future activities providing management with a daily work plan and job contingency strategy.  Monitor the backlog of work and section productivity and provide management with weekly updates on progress.
  • Support staff with the closing of job packets, by providing assistance with reviewing and updating designs to reflect actual construction, making certain that all materials are properly issued or credited as needed.  Assists in reviewing and updating designs to reflect actual construction, making certain post construction job design can be utilized to update company mapping systems.
  • Review completed field prints and associated material list for accuracy and job packet completeness prior to job close out.
  • Set priorities for the team to ensure task completion; coordinate work activities with other supervisors and/or managers.
  • Analyze complex issues and develop actionable recommendations.
  • Lead, educate, and direct others to improve team effectiveness and communicate results/recommendations to varying audiences.
  • Encourage open, honest, direct, and ongoing conversation amongst team members.
  • Actively seek and share own knowledge of industry trends, competitors, etc. that affect the Business Unit and/or FirstEnergy Corp.
  • Implement improvement ideas related to work processes with the span of control.
  • Actively seek ways to build, challenge and add value within the scope of assignments.  Develop high-level solutions for the most complex, technical assignments.  Integrate broad, strategic concepts.
  • Promote a sense of urgency in the team for reaching goals and meeting deadlines, and provide strategic direction.
  • Understand the impact of change across current span of responsibility, as well as across multiple areas of our organization (i.e. operating companies).
  • Provide assistance during emergencies and storm-related activities and travel to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites, when requested.
  • Provide assistance and support during absence of support staff, Lines Supervisor, and/or manager.


Qualifications include:

  • A Bachelor’s Degree in Engineering Technology or related discipline is required with 4 years of related work experience. Or an Associate’s Degree in Engineering Technology or related discipline with 8 years related work experience. Or a High School Diploma/GED with 10 years related work experience.
    • Related work experience includes: knowledge of construction and maintenance practices (i.e. overhead lines, underground lines, substations, etc.), procedures, work methods, materials equipment and tools which would be used to determine the resources necessary to perform construction and maintenance work activities  
  • Must have demonstrated ability to lead initiatives and change implementation.
  • Awareness of National Electric Safety Code (NESC) and National Electric Code (NEC).
  • Demonstrated ability to effectively interpret work requests, engineering drawings, schematics, equipment instruction manuals and procedures to develop accurate work plans.   
  • Working knowledge of the purpose, function, and operating characteristics of equipment and systems, (i.e. substation, overhead lines, underground lines), as well as working knowledge of construction methods, maintenance practices, service practices, standards and procedures. 
  • Skill in the development, collection, organization, and analysis of information from a variety of sources to compile and monitor reports (i.e., POFU, ESSS, WMI, etc.), providing information on backlog and productivity.
  • Must possess superior analytical skills and be able to effectively work with all levels of employees, as well as with customers, contractors and the general public, in a professional and courteous manner.
  • Knowledge of residential, commercial and utility electrical distribution and control systems.
  • Must have full proficiency with PC software applications including Microsoft Office, (Word, Excel, Access, PowerPoint, etc.) and Outlook, along with knowledge of SAP, geographical information system (GIS), customer request work scheduling (CREWS), Click, Syclo, power outage reporting system (PowerOn), computer aided drafting (CAD/AutoCAD) and Energy Delivery Outage Application.  Experience with database query tools (Hyperion/BRIO, Business Explorer Analyzer (BEX), Cognos) and experience using Visual Basic is preferred.
  • Ability to understand and apply knowledge of legal and regulatory requirements.
  • Must understand the Company’s Accident Prevention Handbook and apply this to safety in the workplace.
  • Must have demonstrated ability to work independently or in a team environment, to manage, organize and prioritize work and ultimately meet strict deadlines.
  • Must have the ability to identify, troubleshoot, and resolve problems on projects and/or processes.
  • Must be self-motivated and able to multi-task with competing priorities, provide both internal and external quality customer service, and demonstrate effective verbal and written communication skills.
  • Must possess leadership qualities that allow one to provide effective guidance to others, coach others in effective decision-making and facilitate meetings. 
  • Must have regular access to a vehicle to support the company travel and poses a valid driver’s license.


NOTE:  This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization. 




Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification




FirstEnergy Human Resources Team

Nearest Major Market: Cleveland

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