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Advanced Communications Representative


Williamsport, MD, US, 21795

Job Function:  Communications
Employee Type:  Reg Full Time (FT)
Requisition ID:  56744

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company,  a subsidiary of FirstEnergy Corp. [SC00]

The Advanced Communications Rep., State Communications, is responsible for developing and implementing external communications that support FirstEnergy’s West Virginia/Maryland service areas.

This mobile position can be sited at any location within the FirstEnergy service territory which is OH, WV, PA, and MD.  The ability to work remotely within the United States may be available based on business need.  This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. 

Responsibilities include:

  • Developing strategies that earn positive news stories supporting key company initiatives
  • Drafting, editing, and implementing news releases, feature stories, fact sheets, video scripts and newsletter copy that is accurate, grammatically correct and completed on time
  • Cultivating and maintaining strong working relationships with print, television and radio media
  • Fostering productive working relationships with other FirstEnergy work groups to identify initiatives, events and stories that can be promoted at the local level
  • Consulting with state leadership teams to ensure consistent message is conveyed to media, customers, local officials, regulators and other external stakeholders
  • Overseeing media training and coaching for local company spokespersons, as needed
  • Proactively identifying issues and pitfalls before they occur and develop appropriate responses
  • Participating in company committees/task forces, as needed
  • Providing support during large scale outages or other significant events as part of the External Communications Emergency Response Team


  • Bachelor’s degree in Communications, Journalism, Marketing or related discipline required (advanced degree a plus)
  • Minimum 7 years relevant work experience required.  Relevant work experience will include high-level communication skills and proven media relations experience
  • Strong writing and verbal skills and ability to craft compelling, impactful content based on conducting research and interviewing subject matter experts
  • Strong editing and analytical skills
  • Working knowledge of social media tools and ability to incorporate video/photos into story content
  • Ability to work collaboratively with various groups in the organization on a self-directed basis
  • Ability to stay poised and on-message when faced with difficult situations relating to storm outages, disgruntled customers, employee issues and unpopular company decisions
  • Experience working with tight deadlines, ability to manage multiple projects and prioritize work
  • Expected to respond to weekend and afterhours media calls on a rotational basis
  • Ability to independently work long hours during prolonged electric system outages or other emergency situations
  • Willingness to travel to other FirstEnergy locations, as needed or during crisis situations
  • Proficient in Microsoft Office applications (Word, PowerPoint, Publisher, Office 365, SharePoint)

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification



FirstEnergy Human Resources Team

Nearest Major Market: Hagerstown

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